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When you can't talk to customers: using storyboards and narratives to elicit empathy for users

by: Heather L. Mcquaid, Aradhana Goel, Mickey Mcmanus

In DPPI '03: Proceedings of the 2003 international conference on Designing pleasurable products and interfaces (2003), pp. 120-125.

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ACM, DOI

This article has been bookmarked 4 times, initially on 2005-09-03.

2006-10-07	User Rootfruit
	methods
2006-10-06	User maike
	scen, ethno, design, 2003, 009_kibo
2005-10-04	User mcquaid4
	library, personas, storyboards
2005-09-03	User rabourn
	design-process

CiteULike organises scholarly (or academic) papers or literature and provides bibliographic (which means it makes bibliographies) for universities and higher education establishments. It helps undergraduates and postgraduates. People studying for PhDs or in postdoctoral (postdoc) positions. The service is similar in scope to EndNote or RefWorks or any other reference manager like BibTeX, but it is a social bookmarking service for scientists and humanities researchers.

storyboards	1
methods	1
library	1
009_kibo	1
2003	1
scen	1
design-process	1
design	1
ethno	1
personas	1

When you can't talk to customers: using storyboards and narratives to elicit empathy for users

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