The elements of computer credibility

credibility = believability (seen this before...). credibility = perceived quality. key elements of credibility: trustworthiness and expertise. Very nice definitions on the first page.

trust = dependability, trust in information = credibility. familiarity causes less credibility (contrast with other papers!).

newly proposed framework (1999): presumed credibility, reputed credibility, surface credibility and experienced credibility. Three models of evaluation.

when users assess credibility, they assess: 1. device credibility 2. interface credibility 3. functional credibility (closest to trust) 4. information credibility

psychological targets: 1. on-screen characters 2. computer qua computer 3. brand 4. expert creator

very good paper

Good semantic distinction between trust and credibility. various phrases that really refer to credibility: "trust in the information", "accept the advice", "believe the output". trust is more about dependability. notes on credibility: == small errors have a disproportionately large impact on credibility == four kinds of credbility: device, interface, functional, information-credibility