External manifestations of trustworthiness in the interface
Commun. ACM, Vol. 43, No. 12. (December 2000), pp. 50-56.
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This article has been bookmarked 10 times, initially on 2006-07-11.
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User semantic01
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User ericw
, 2 notes
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The article gives an account on a research project where agents were used in conversational UI:s (e.g. a real estate service) to enable a trust relation between the user and the agent/service. This was mostly done by using gestures and small-talk. fairly simple algoritms were used with good results.
2006-07-13 01:10:37
Nice quote on trust: "[Trust] is the loom on which we weave our social fabric."
2006-07-13 01:13:31
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User alexanderljung
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