Persuasive expert systems: the influence of confidence and discrepancy Export

@article{citeulike:749890, abstract = {A major topic for expert system research is identifying the success factors for their development. Considerations include the shaping of end-user attitudes and expectations to facilitate user acceptance. Factors involved with these considerations include the actual use and persuasive power of a deployed expert system. To help determine if persuasive power can be manipulated, we applied a theory of persuasion from the psychology literature and conducted an experiment studying expert system solution acceptance. The results indicate, for naive users, that confidence in the source of expertise, self-confidence, and the degree of discrepancy between the user's opinion and that of the expert system are all related to the persuasive power of the system. Developers of expert systems for naive users need to address all three elements to ensure that their applications are in fact persuasive.}, author = {Jiang, J.}, citeulike-article-id = {749890}, citeulike-linkout-0 = {http://dx.doi.org/10.1016/S0747-5632(00)00014-5}, citeulike-linkout-1 = {http://linkinghub.elsevier.com/retrieve/pii/S0747-5632(00)00014-5}, citeulike-linkout-2 = {http://www.sciencedirect.com/science/article/B6VDC-3YVDB40-1/2/ea1ba8366699e3456b02988641df18b1}, doi = {10.1016/S0747-5632(00)00014-5}, issn = {07475632}, journal = {Computers in Human Behavior}, keywords = {computersinadvisoryroles, credibility05, stanford, sug, trustmojo}, month = {March}, number = {2}, pages = {99--109}, posted-at = {2006-07-11 03:14:44}, priority = {3}, title = {Persuasive expert systems: the influence of confidence and discrepancy}, url = {http://dx.doi.org/10.1016/S0747-5632(00)00014-5}, volume = {16}, year = {2000} }

TY - JOUR ID - citeulike:749890 L3 - citeulike-article-id:749890 N2 - A major topic for expert system research is identifying the success factors for their development. Considerations include the shaping of end-user attitudes and expectations to facilitate user acceptance. Factors involved with these considerations include the actual use and persuasive power of a deployed expert system. To help determine if persuasive power can be manipulated, we applied a theory of persuasion from the psychology literature and conducted an experiment studying expert system solution acceptance. The results indicate, for naive users, that confidence in the source of expertise, self-confidence, and the degree of discrepancy between the user's opinion and that of the expert system are all related to the persuasive power of the system. Developers of expert systems for naive users need to address all three elements to ensure that their applications are in fact persuasive. IS - 2 JF - Computers in Human Behavior SN - 07475632 EP - 109 TI - Persuasive expert systems: the influence of confidence and discrepancy VL - 16 SP - 99 KW - computersinadvisoryroles KW - credibility05 KW - stanford KW - sug KW - trustmojo AU - Jiang, J PY - 2000/03/31/ UR - http://dx.doi.org/10.1016/S0747-5632(00)00014-5 ER -