Effective training for chat reference personnel: An exploratory study Export

@article{citeulike:5396260, abstract = {By surveying reference practitioners on their perceptions of chat reference training, this study presents effective training techniques that could enhance the professional preparation for chat reference personnel. Results indicate that the most effective training techniques involve hands-on practice among trainees and easy access to supporting materials. Librarians with different experiences and comfort levels with chat, who work in different chat reference service modes, and provide evaluation from different perspectives, have significantly different views on the effectiveness of certain training techniques.}, author = {Luo, Lili}, citeulike-article-id = {5396260}, citeulike-linkout-0 = {http://dx.doi.org/10.1016/j.lisr.2009.04.004}, citeulike-linkout-1 = {http://linkinghub.elsevier.com/retrieve/pii/S0740818809000917}, day = {03}, doi = {10.1016/j.lisr.2009.04.004}, issn = {07408188}, journal = {Library \& Information Science Research}, keywords = {service}, month = {August}, posted-at = {2009-10-23 16:33:55}, priority = {2}, title = {Effective training for chat reference personnel: An exploratory study}, url = {http://dx.doi.org/10.1016/j.lisr.2009.04.004}, year = {2009} }

TY - JOUR ID - citeulike:5396260 L3 - citeulike-article-id:5396260 N2 - By surveying reference practitioners on their perceptions of chat reference training, this study presents effective training techniques that could enhance the professional preparation for chat reference personnel. Results indicate that the most effective training techniques involve hands-on practice among trainees and easy access to supporting materials. Librarians with different experiences and comfort levels with chat, who work in different chat reference service modes, and provide evaluation from different perspectives, have significantly different views on the effectiveness of certain training techniques. JF - Library & Information Science Research SN - 07408188 TI - Effective training for chat reference personnel: An exploratory study KW - service AU - Luo, Lili PY - 2009/08/03/ UR - http://dx.doi.org/10.1016/j.lisr.2009.04.004 ER -