Older People and ICT: Towards Understanding Real-Life Usability and Experiences Created in Everyday Interactions with Interactive Technologies Export

@incollection{citeulike:5300943, abstract = {This paper reports key findings on an ethnographical study of everyday interactions of older people with ICT. The research questions addressed are what easy or difficult to use means for older people in their daily interactions with ICT and what the relationship between usability and experiences created between older people and ICT is. 388 older people were observed and conversed with while using a wide array of ICT during 3 years. The results reveal that usability is related to independency. When ICT are easy to use, older people are independent users. Independency (dependency) can be identified by the number and type of questions, environmental noise disturbing interactions and required practice to master ICT. Independency leads to experiences that are emotionally fulfilling, supportive of exploration and reassuring. Dependency results in very sad experiences. These results suggest another way of seeing the interactions of older people with ICT, far from traditional individual age-related changes in functional abilities.}, author = {Sayago, Sergio and Blat, Josep}, citeulike-article-id = {5300943}, citeulike-linkout-0 = {http://dx.doi.org/10.1007/978-3-642-02707-9_17}, citeulike-linkout-1 = {http://www.springerlink.com/content/w25421701r177102}, doi = {10.1007/978-3-642-02707-9_17}, journal = {Universal Access in Human-Computer Interaction. Addressing Diversity}, keywords = {gerentology-at, source-hard-copy}, pages = {154--163}, posted-at = {2009-07-30 09:43:32}, priority = {2}, title = {Older People and ICT: Towards Understanding Real-Life Usability and Experiences Created in Everyday Interactions with Interactive Technologies}, url = {http://dx.doi.org/10.1007/978-3-642-02707-9_17}, year = {2009} }

TY - CHAP ID - citeulike:5300943 L3 - citeulike-article-id:5300943 N2 - This paper reports key findings on an ethnographical study of everyday interactions of older people with ICT. The research questions addressed are what easy or difficult to use means for older people in their daily interactions with ICT and what the relationship between usability and experiences created between older people and ICT is. 388 older people were observed and conversed with while using a wide array of ICT during 3 years. The results reveal that usability is related to independency. When ICT are easy to use, older people are independent users. Independency (dependency) can be identified by the number and type of questions, environmental noise disturbing interactions and required practice to master ICT. Independency leads to experiences that are emotionally fulfilling, supportive of exploration and reassuring. Dependency results in very sad experiences. These results suggest another way of seeing the interactions of older people with ICT, far from traditional individual age-related changes in functional abilities. JF - Universal Access in Human-Computer Interaction. Addressing Diversity EP - 163 TI - Older People and ICT: Towards Understanding Real-Life Usability and Experiences Created in Everyday Interactions with Interactive Technologies SP - 154 KW - gerentology-at KW - source-hard-copy AU - Sayago, Sergio AU - Blat, Josep PY - 2009/// UR - http://dx.doi.org/10.1007/978-3-642-02707-9_17 ER -