Sat, 26 Jul 2008 07:54:23 BST CiteULike: rodrigoreboucas's library [29 articles] http://www.citeulike.org/user/rodrigoreboucas CiteULike.org en-gb Copyright © 2004-2008 citeulike.org http://www.citeulike.org/user/rodrigoreboucas/article/2361404 <i>(2005), pp. 99-108.</i> Automating the Change Management Process with Electronic Contracts Alexander Keller doi:10.1109/CECW.2005.7 (2005), pp. 99-108. 2008-02-11T05:19:52-00:00 2005 99 108 IEEE Computer Society changemanagement incidentmanagement http://www.citeulike.org/user/rodrigoreboucas/article/2362434 <i>Business-Driven IT Management, 2007. BDIM '07. 2nd IEEE/IFIP International Workshop on (2007), pp. 19-28.</i><br /><br />Business-driven IT management (BDIM) aims at managing enterprise IT infrastructure and services efficiently and at improving business results at the same time. BDIM is based on mappings between IT technical performance metrics and business relevant metrics and exploit the linkage to provide decision support to IT management so as to maximize business value and IT-Business alignment. As an example, the number of successfully executed IT infrastructure changes can be mapped to financial loss due to the service disruption experienced by customers when the changes take place. Up to now, there has been some research effort in proposing and applying BDIM solutions to IT management with potential gains for the business. However, much remains to be researched, prototyped and validated before this new IT management discipline can become widely applicable. This paper presents a research agenda for BDIM. After reviewing BDIM concepts and proposing a framework to assist in defining and describing BDIM usage domains, the paper discusses ongoing work and outlines some research challenges. Research Challenges of Business-Driven IT Management A Moura J Sauve C Bartolini doi:10.1109/BDIM.2007.375008 Business-Driven IT Management, 2007. BDIM '07. 2nd IEEE/IFIP International Workshop on (2007), pp. 19-28. 2008-02-11T12:11:06-00:00 2007 Business-Driven IT Management, 2007. BDIM '07. 2nd IEEE/IFIP International Workshop on 19 28 bdim http://www.citeulike.org/user/rodrigoreboucas/article/2362420 <i>Network Operations and Management Symposium, 2006. NOMS 2006. 10th IEEE/IFIP (2006), pp. 45-55.</i><br /><br />In this paper we address the problem of ensuring business-IT alignment. We describe a method and a system for decision support in IT service management driven by alignment with the business objectives of the enterprise that the IT supports. Our technical proposition, called IT management by business objectives (MBO) is applicable to most of the domains of IT service management, such as incident management, change management, and others. The technology consists of some components that are reusable across domains, together with guidelines and patterns for building complementary components in order to develop domain-specific solutions IT service management driven by business objectives An application to incident management C Bartolini M Salle D Trastour doi:10.1109/NOMS.2006.1687537 Network Operations and Management Symposium, 2006. NOMS 2006. 10th IEEE/IFIP (2006), pp. 45-55. 2008-02-11T12:02:41-00:00 2006 Network Operations and Management Symposium, 2006. NOMS 2006. 10th IEEE/IFIP 45 55 bdim incidentmanagement http://www.citeulike.org/user/rodrigoreboucas/article/2061012 <i>(2007), pp. 228-232.</i> Killer "killer examples" for design patterns Carl Alphonce Michael Caspersen Adrienne Decker doi:10.1145/1227310.1227390 (2007), pp. 228-232. 2007-12-05T14:05:25-00:00 2007 0097-8418 228 232 ACM designpatterns education http://www.citeulike.org/user/rodrigoreboucas/article/1841029 <i>Commun. ACM, Vol. 50, No. 11. (November 2007), pp. 19-21.</i> Stop the numbers game David Parnas doi:10.1145/1297797.1297815 Commun. ACM, Vol. 50, No. 11. (November 2007), pp. 19-21. 2007-10-30T14:36:37-00:00 2007 Commun. ACM 0001-0782 50 11 19 21 ACM computerscience http://www.citeulike.org/user/rodrigoreboucas/article/1876243 <i>Business-Driven IT Management, 2007. BDIM '07. 2nd IEEE/IFIP International Workshop on (2007), pp. 45-54.</i><br /><br />Enterprises rely on efficient and flexible IT services. While complexity of services is increasing, personnel to provide and manage services will remain limited. At the same time, IT environments are becoming more dynamic, from the business side as well as from the infrastructure side. The ability to incorporate change faster, more efficiently and reliably has become a measure of quality of enterprise IT organizations. IT responds to these challenges by decoupling functions into services and by improving the linkages between business processes and the supporting IT systems. Service-oriented Architecture has become the accepted pattern for modern enterprise IT. This paper presents the Model Information Flow. It is part of a collaboration between HP Labs and SAP Research. The goal of the collaboration is to explore new approaches of model-driven planning, design and management of enterprise applications in a shared and virtualized IT infrastructure. The goal is to substantially improve the linkage between the business and the IT layer and the ability to manage and accommodate change more efficiently and in a largely automated manner. Business-driven IT for SAP The Model Information Flow Guillaume Belrose Klaus Brand Nigel Edwards Sven Graupner Jerry Rolia Lawrence Wilcock doi:10.1109/BDIM.2007.375011 Business-Driven IT Management, 2007. BDIM '07. 2nd IEEE/IFIP International Workshop on (2007), pp. 45-54. 2007-11-07T04:15:52-00:00 2007 Business-Driven IT Management, 2007. BDIM '07. 2nd IEEE/IFIP International Workshop on 45 54 bdim businessprocess http://www.citeulike.org/user/rodrigoreboucas/article/1830245 <i></i> A Business Driven Management Framework for Utility Computing Environments Issam; Aib 2007-10-27T21:14:02-00:00 mbo http://www.citeulike.org/user/rodrigoreboucas/article/1830225 <i></i> A Business-Driven Approach to Close-loop Management 2007-10-27T21:03:54-00:00 mbo http://www.citeulike.org/user/rodrigoreboucas/article/1830221 <i>IT Professional, Vol. 7, No. 1. (2005), pp. 52-57.</i><br /><br />Organizations have spent billions of dollars in implementing and subsequently repairing, removing, or altering enterprise-wide IT systems for managing finances, customer relationships, human resources, manufacturing resources, and supply chains. Of all IT systems, those for enterprise resource planning (ERP) are among the most difficult to implement. These products provide turnkey automated processes while sharing common data across an organization. Unsuccessful or grossly underestimated efforts to implement ERP tools have resulted in massive financial failures and corporate process disarray for many organizations. Various financial techniques can help organizations select the right projects and better manage the implementation of enterprise systems. The roadmap describes key practices in the fields of financial management and quantitative analysis. A roadmap of financial measures for IT project ROI JN Morgan IT Professional, Vol. 7, No. 1. (2005), pp. 52-57. 2007-10-27T21:02:25-00:00 2005 IT Professional 7 1 52 57 cost estimation finance roi http://www.citeulike.org/user/rodrigoreboucas/article/1830214 <i>(2002), pp. 1127-1133.</i> A cost-oriented methodology for the design of web based IT architectures Danilo Ardagna Chiara Francalanci doi:10.1145/508791.509012 (2002), pp. 1127-1133. 2007-10-27T21:00:01-00:00 2002 1127 1133 ACM architecture cost methodology http://www.citeulike.org/user/rodrigoreboucas/article/1829991 <i></i> Integrating Risk Assessment with Cost Estimation 2007-10-27T19:19:03-00:00 cost estimation risk http://www.citeulike.org/user/rodrigoreboucas/article/1829963 <i></i> Predicting Labor Cost through IT Management Complexity Metrics 2007-10-27T19:08:34-00:00 cost http://www.citeulike.org/user/rodrigoreboucas/article/748484 <i>19th Large Installation System Administration Conference (2005), pp. 125-141.</i><br /><br />The core of system administration is to utilize a set of "best practices" that minimize cost and result in maximum value, but very little is known about the true cost of system administration. In this paper, we define the problem of determining the cost of system administration. For support organizations with fixed budgets, the dominant variant cost is the work and value lost due to time spent waiting for services. We study how to measure and analyze this cost through a variety of methods, including white-box and black-box analysis and discrete event simulation. Simple models of cost provide insight into why some practices cost more than expected, and why transitioning from one kind of practice to another is costly. Toward a Cost Model for System Administration Alva Couch Ning Wu Hengky Susanto 19th Large Installation System Administration Conference (2005), pp. 125-141. 2006-07-09T16:49:07-00:00 2005 19th Large Installation System Administration Conference 125 141 itsm systemadministration http://www.citeulike.org/user/rodrigoreboucas/article/710534 <i></i> Integrating Risk Assessment with Cost Estimation KARI Känsälä 2006-06-25T21:37:34-00:00 risk http://www.citeulike.org/user/rodrigoreboucas/article/710532 <i>15th IFIP/IEEE International Workshop on Distributed Systems: Operations & Management (DSOM 2004) (2004)</i><br /><br />We describe the architecture and implementation of a novel workflow-driven provisioning system for application services, such as multi-tiered e-Commerce systems. These services need to be dynamically provisioned to accomodate rapid changes in the workload patterns. This, in turn, requires a highly automated service provisioning process, for which we were able to leverage a general-purpose workflow language and its execution engine. We have successfully integrated a workflowbased change management system with a commercial service provisioning system that allows the execution of automatically generated change plans as well as the monitoring of their execution. Automating the Provisioning of Application Services with the BPEL4WS Workflow Language Alexander Keller Remi Badonnel 15th IFIP/IEEE International Workshop on Distributed Systems: Operations & Management (DSOM 2004) (2004) 2006-06-25T21:29:32-00:00 2004 15th IFIP/IEEE International Workshop on Distributed Systems: Operations & Management (DSOM 2004) champs http://www.citeulike.org/user/rodrigoreboucas/article/710523 <i>Network Operations and Management Symposium, 2001. NOMS 2001. IEEE/IFIP</i><br /><br />This paper proposes an approach to automated enforcement of service level agreements (SLAs) by constructing information technology (IT) level feedback loops (e.g., admission control, CPU scheduling, load balancing) that achieve business objectives, especially maximizing SLA profits. We develop a framework in which profits are determined by revenues accrued for services delivered (e.g., completed transactions) and rebates to customers if services are unavailable or violate response time constraints. A methodology is described for profit-oriented controller design, and the methodology is applied to a Lotus Notes email server. The methodology relies heavily on modeling design choices to reduce the need for running live experiments. We show that simple linear models suffice to capture the dynamics of the email server we study, even for a time varying workload. In addition, our studies suggest that faster controllers (those with short settling times) consistently provide the best profits since they violate response time constraints less often and they do not sacrifice as much revenue. Last, our studies show that the selection of controller reference value has a significant impact on profits. A Business-Oriented Approach to the Design of Feedback Loops for Performance Management Yixin Diao Joseph Hellerstein Sujay Parekh Network Operations and Management Symposium, 2001. NOMS 2001. IEEE/IFIP 2006-06-25T20:53:01-00:00 Network Operations and Management Symposium, 2001. NOMS 2001. IEEE/IFIP adaptivecomputing