Tag customer [32 articles] Export

Recent papers classified by the tag customer.

	Rater mood and employee emotional expression in a customer service scenario: interactions and implications for performance review outcomes [My Copy] Journal of Quality Management, Vol. 6, No. 2. (2001), pp. 349-370. by C. S. Daus posted to service scenario rater mood in expression employee emotional customer and a by tiinata on 2009-11-18 15:00:18 as
	How Often Versus How Long: The Interplay of Contact Frequency and Relationship Duration in Customer-Reported Service Relationship Strength [My Copy] Journal of Service Research, Vol. 11, No. 4. (1 May 2009), pp. 371-388. by Tracey S. Dagger, Peter J. Danaher, Brian J. Gibbs posted to satisfaction relationship customer by achinerarias on 2009-10-02 13:16:59 as
	Customer Involvement in New Service Development: An Examination of Antecedents and Outcomes<sup></sup> [My Copy] Journal of Product Innovation Management*, Vol. 26, No. 5. (2009), pp. 536-550. by Pilar Carbonell, Ana I. Rodríguez-Escudero, Devashish Pujari posted to antecedents customer development examination involvement new outcomes service by derchao on 2009-07-13 17:18:14 as
	An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic [My Copy] Journal of the Academy of Marketing Science, Vol. 36, No. 1. (1 March 2008), pp. 54-66. by Stefan Michel, Stephen Brown, Andrew Gallan posted to - customer discontinuous growth innovation logic marketing service-dominant strategy by vmantas on 2009-07-10 20:37:22 as
	Agent-Based Modelling — Intelligent Customer Relationship Management [My Copy] BT Technology Journal, Vol. 21, No. 2. (1 April 2003), pp. 126-132. by N. Baxter, D. Collings, I. Adjali posted to adoption consumer customer relations by allyharp on 2009-07-09 12:06:28 as
	Virtual Customer Environments: Testing a Model of Voluntary Participation in Value Co-creation Activities [My Copy] Journal of Product Innovation Management, Vol. 26, No. 4. (2009), pp. 388-406. by Satish Nambisan, Robert A. Baron posted to activities co-creation customer environments model participation testing value virtual voluntary by derchao on 2009-05-05 15:27:56 as along with 1 person vmantas
	Individual and group behavior-based customer profile model for personalized product recommendation [My Copy] Expert Syst. Appl., Vol. 36, No. 2. (2009), pp. 1932-1939. by You J. Park, Kun N. Chang posted to and behavior-based customer for group individual lecture-10 model personalized product profile recommendation by yuanzhou to the group Adaptive-Web on 2009-03-27 02:05:10 as along with 1 person brusilovsky
	Customization Strategies in Electronic Retailing: Implications of Customer Purchase Behavior [My Copy] Decision Sciences, Vol. 40, No. 1., pp. 5-36. by Sriram Thirumalai, Kingshuk K. Sinha posted to behavior customer customization electronic implications purchase retailing strategies by derchao on 2009-03-11 02:37:05 as
	On-Site Customer in an XP Project: Empirical Results from a Case Study [My Copy] Software Process Improvement (2004), pp. 1-11. by Juha Koskela, Pekka Abrahamsson posted to customer fidelity john xp by smogit on 2009-01-15 11:52:39 as
	The Customer System and New Product Development: The Material Supplier’s Strategy in Japan [My Copy] Management of Technology and Innovation in Japan (2006), pp. 73-84. by Junichi Tomita, Takahiro Fujimoto posted to customer development japan material new product strategy supplier system by derchao on 2008-12-25 09:46:45 as
	Comparing complete and partial classification for identifying customers at risk [My Copy] International Journal of Research in Marketing (29 April 2003) by J. Bloemer posted to cart classification customer marketing by liucun on 2008-12-15 04:42:33 as
	The Influence of Customer Scope on Supplier Learning and Performance in the Japanese Automobile Industry [My Copy] Journal of International Business Studies, Vol. 33, No. 4. (2002), pp. 717-736. by Kentaro Nobeoka, Jeffrey H. Dyer, Anoop Madhok posted to automobile customer industry influence japanese learning performance scope supplier by derchao on 2008-12-03 10:20:11 as
	Objective and Subjective Knowledge Relationships: A Quantitative Analysis of Consumer Research Findings [My Copy] Journal of Consumer Research, Vol. 0, No. 0. (0000), pp. 000-000. by Jay P. Carlson, Leslie H. Vincent, David M. Hardesty, William O. Bearden posted to consumer customer objective product psychology subjective by MichaelKeong on 2008-11-15 14:30:26 as
	Designing the Solution: The Impact of Constraints on Consumers' Creativity [My Copy] Journal of Consumer Research, Vol. 32, No. 1. (1 June 2005), pp. 13-22. by Page C. Moreau, Darren W. Dahl posted to constraint creativity customer product psychology by MichaelKeong on 2008-11-15 14:06:12 as
	Customer Service: Empowerment and Entrapment [My Copy] (18 January 2003) posted to article citeulike customer service by micq13 on 2008-09-27 18:53:36 as along with 2 people and 1 group phillipkent maike PLE-TEL-project
	Exploring new service models: Can consolidating public service points improve response to customer needs? [My Copy] The Journal of Academic Librarianship, Vol. 26, No. 5. (September 2000), pp. 329-338. by Pat Flanagan, Lisa R. Horowitz posted to article citeulike customer service by micq13 on 2008-09-27 18:52:40 as along with 1 person bibliogoddess
	The Potential Hazard of Self-Service in Developing Customer Loyalty [My Copy] Journal of Service Research, Vol. 4, No. 2. (1 November 2001), pp. 79-90. by Fred Selnes, Havard Hansen posted to article citeulike customer service by micq13 on 2008-09-27 18:50:28 as along with 3 people maike sandychien network01
	Complementing Mass Customization Toolkits with User Communities: How Peer Input Improves Customer Self-Design [My Copy] Journal of Product Innovation Management, Vol. 25, No. 6. (2008), pp. 546-559. by Nikolaus Franke, Peter Keinz, Martin Schreier posted to communities customer customization input mass peer self-deisgn toolkits user by derchao on 2008-09-10 17:39:41 as
	Delivering customer value online: an analysis of practices, applications, and performance [My Copy] Journal of Retailing and Consumer Services, Vol. 12, No. 5. (September 2005), pp. 319-331. by Nancy M. Levenburg posted to customer online value by jabastias on 2008-05-23 01:16:58 as
	Reporting Nonfinancials [My Copy] (10 April 2007) by Kaevan Gazdar posted to customer dialog human loyalty market position resources stakeholder value-strategy by vdbina on 2008-04-16 08:16:18 as
	Customer expectation level in mobile data services [My Copy] In MobileHCI '05: Proceedings of the 7th international conference on Human computer interaction with mobile devices & services (2005), pp. 259-262. by Deok K. Yun, Ki Y. Kim, Han S. Ko posted to customer mobile needs quality service by wigelius on 2008-04-13 18:25:30 as
	The Nature and Determinants of Customer Expectations of Service [My Copy] Journal of the Academy of Marketing Science, Vol. 21, No. 1. (1 January 1993), pp. 1-12. by Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman posted to customer expectations by b4mkuutt on 2008-03-28 09:53:03 as along with 2 people GrasyNY network01
	Invented Here: Maximizing Your Organization's Internal Growth and Profitability [My Copy] (01 June 1998) by Bart Victor, Andrew C. Boynton posted to business customer customisation management manufacturing tml-project by phillipkent on 2008-03-06 11:39:58 as
	Measuring and maximizing customer equity: a critical analysis [My Copy] Journal of the Academy of Marketing Science, Vol. 35, No. 2. (19 June 2007), pp. 157-171. by V. Kumar, Morris George posted to customer equity by het on 2008-03-04 23:34:11 as
	Customer lifetime value: stochastic optimization approach [My Copy] pp. 860-868. by W. K. Ching posted to consumer customer lifetime value by QFRMC to the group QFRMC_ConsumerCredit on 2008-02-26 11:56:02 as along with 1 person aramki
	Estimating CLV using aggregated data: The <I>Tuscan Lifestyles</I> case revisited [My Copy] Journal of Interactive Marketing, Vol. 21, No. 3. (2007), pp. 55-71. by Peter S. Fader, Bruce G. S. Hardie, Kinshuk Jerath posted to consumer credit customer lifetime marketing value by abrentnall to the group QFRMC_ConsumerCredit on 2008-02-04 14:52:17 as along with 1 person QFRMC
	Customer lifetime value research in marketing: A review and future directions [My Copy] Journal of Interactive Marketing, Vol. 16, No. 2. (2002), pp. 34-46. by Dipak Jain, Siddhartha S. Singh posted to consumer credit customer lifetime marketing review value by abrentnall to the group QFRMC_ConsumerCredit on 2008-02-04 14:50:36 as along with 3 people vlasto QFRMC rfalko
	Balancing Stakeholder’s Preferences on Measuring Cots Component Functional Suitability [My Copy] Enterprise Information Systems VI (2006), pp. 177-184. by Alejandra Cechich, Mario Piattini posted to acquisition component components cots criteria customer decision functional off-the-shelf quality requirement requirements selection suitability by gsaval to the group PReCISE on 2007-12-04 23:14:15 as
	Applying social-technical approach for COTS selection [My Copy] In Proceedings of the 4th UKAIS Conference (1999) by K. Douglas, B. Laurence posted to cots criteria customer evaluation off-the-shelf participation selection social software technical by gsaval on 2006-10-13 14:46:07 as along with 1 group PReCISE
	Deriving a Software Quality View from Customer Satisfaction and Service Data [My Copy] by Sunita Chulani, P. Santhanam, Darrell Moore, Bob Leszkowicz, Gary Davidson posted to customer defect by Frg on 2006-08-22 09:05:47 as along with 1 person smogit
	Statistical challenges in credit card issuing [My Copy] Applied Stochastic Models in Business and Industry, Vol. 17, No. 1. (2001), pp. 83-92. by Alan Lucas posted to card consumer credit crm customer management relationship scoring by QFRMC to the group QFRMC_ConsumerCredit on 2006-08-16 11:43:55 as
	Minimizing Market Risks Through Customer Integration in New Product Development: Learning from Bad Practice [My Copy] Creativity and Innovation Management, Vol. 14, No. 4. (December 2005), pp. 425-437. by Ellen Enkel, Javier Perez-Freije, Oliver Gassmann posted to customer integration by kuom on 2006-08-01 09:57:19 as

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consumer	9
service	9
value	8
credit	6
marketing	6
lifetime	5
management	5
cots	4
criteria	4
off-the-shelf	4
product	4
relationship	4
selection	4
article	3
citeulike	3
participation	3
quality	3
tml-project	3
acquisition	2
component	2
components	2
crm	2
customization	2
decision	2
development	2
evaluation	2
functional	2
in	2
loyalty	2
model	2
new	2
psychology	2
requirement	2
requirements	2
review	2
scoring	2
social	2
software	2
strategy	2
suitability	2
supplier	2
technical	2
workplace	2
account	1
activities	1
antecedents	1
behavior	1
cart	1
classifyng	1
co-creation	1
constraint	1
creativity	1
credit-cards	1
data	1
defect	1
developing	1
emotional	1
employee	1
environments	1
examination	1
expectations	1
expression	1
fidelity	1
hazard	1
human	1
implications	1
influence	1
innovation	1
input	1
integration	1
involvement	1
japanese	1
learning	1
lecture-10	1
logic	1
mining	1
mobile	1
national	1
needs	1
objective	1
outcomes	1
peer	1
performance	1
position	1
potential	1
recommendation	1
scenario	1
self-deisgn	1
self-service	1
service-dominant	1
stakeholder	1
strategies	1
subjective	1
system	1
testing	1
toolkits	1
user	1
virtual	1
voluntary	1

Tag customer [32 articles] Export

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