The perfect search engine is not enough: a study of orienteering behavior in directed search Export

@inproceedings{citeulike:118666, author = {Teevan, Jaime and Alvarado, Christine and Ackerman, Mark S. and Karger, David R.}, booktitle = {CHI '04: Proceedings of the 2004 conference on Human factors in computing systems}, citeulike-article-id = {118666}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=985745}, citeulike-linkout-1 = {http://dx.doi.org/10.1145/985692.985745}, comment = {Uses interviews to assess how people find information. They found orienteering is common: people following small steps to reach a destination. Participants knew how to jump close to the information in question, and then they explored locally to find the information they need. Also includes comparison of pilers vs filers. For instance, pilers (those who do not use folders so much to organize their information) tend to use site search more than filers. "The relatively small steps taken in orienteering also appeared to allow participants to maintain a sense of where they were, helping them to feel in control ... people are bad at understanding the models that search engines use [Nardi and Barreu 1995], and this finding could suggest why teleporting, in contrast to orienteering, might feel disorientering and untrustworthy to some people" "We saw our participants use the context of the information they found to understand the results and to get a sense of how trustworthy those results were" }, doi = {10.1145/985692.985745}, isbn = {1581137028}, keywords = {clicks, hci, search}, pages = {415--422}, posted-at = {2008-07-09 11:24:02}, priority = {0}, publisher = {ACM Press}, title = {The perfect search engine is not enough: a study of orienteering behavior in directed search}, url = {http://dx.doi.org/10.1145/985692.985745}, year = {2004} }

TY - CONF ID - citeulike:118666 L3 - citeulike-article-id:118666 SN - 1581137028 EP - 422 TI - The perfect search engine is not enough: a study of orienteering behavior in directed search PB - ACM Press T2 - CHI '04: Proceedings of the 2004 conference on Human factors in computing systems SP - 415 KW - clicks KW - hci KW - search N1 - Uses interviews to assess how people find information. They found orienteering is common: people following small steps to reach a destination. Participants knew how to jump close to the information in question, and then they explored locally to find the information they need. Also includes comparison of pilers vs filers. For instance, pilers (those who do not use folders so much to organize their information) tend to use site search more than filers. "The relatively small steps taken in orienteering also appeared to allow participants to maintain a sense of where they were, helping them to feel in control ... people are bad at understanding the models that search engines use [Nardi and Barreu 1995], and this finding could suggest why teleporting, in contrast to orienteering, might feel disorientering and untrustworthy to some people" "We saw our participants use the context of the information they found to understand the results and to get a sense of how trustworthy those results were" AU - Teevan, Jaime AU - Alvarado, Christine AU - Ackerman, Mark AU - Karger, David PY - 2004/// UR - http://dx.doi.org/10.1145/985692.985745 ER -