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Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior Export

The Academy of Management Review, Vol. 23, No. 3. (1998), pp. 513-530.

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In many approaches to interpersonal and organizational trust, researchers focus on employees' perceptions that their managers are trustworthy. We turn the tables, however, and examine the antecedents of managerial trustworthy behavior and the challenge of initiating trust. Drawing on agency and social exchange theories, we present an exchange relationship framework that identifies organizational, relational, and individual factors that encourage or constrain managerial trustworthy behavior.


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