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Informing the design of an information management system with iterative fieldwork Export

In DIS '00: Proceedings of the conference on Designing interactive systems (2000), pp. 227-237.

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design fieldwork information_systems pim

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We report on the design process of a personal information management system, Raton Laveur, and how it was influenced by an intimate relationship between iterative fieldwork and design thinking. Initially, the system was conceived as a paper-based UI to calendar, contacts, to-dos and notes. As the fieldwork progressed, our understanding of peoples practices and the constraints of their office infrastructures radically shifted our design goals away from paper-based interaction to embedded interaction with our system. By this we mean embedding information management functionality in an existing application such as email.


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