An Integrated Model of Communication, Stress, and Burnout in the Workplace Export

@article{citeulike:1913969, abstract = {This research presents an integration of past research and theory that models the impact of stressful aspects of the workplace and key communication variables on employee burnout, occupational commitment, and work satisfaction. Two theoretical frameworks--social information processing theory (Salancik \& Pfeffer, 1978) and uncertainty reduction theory (Berger \& Calabrese, 1975)--are drawn on to propose a model in which communication variables lead to two stress variables then to burnout and finally to job satisfaction and occupational commitment. Data to test the proposed models were drawn from employees at a private psychiatric hospital. The results indicate that both participation in decision making and social support have important impacts on perceived workplace stress, burnout, satisfaction, and commitment for both care-givers and support personnel. Perception of participation in the decision-making process was found to be particularly crucial in reducing role stress and increasing perceptions of satisfaction and personal accomplishment for hospital care-givers. The implications of the model for theory and practice are discussed. 10.1177/009365090017003002}, author = {Miller, Katherine I. and Ellis, Beth H. A. R. T. M. A. N. and Zook, Eric G. and Lyles, Judith S.}, citeulike-article-id = {1913969}, citeulike-linkout-0 = {http://dx.doi.org/10.1177/009365090017003002}, citeulike-linkout-1 = {http://crx.sagepub.com/cgi/content/abstract/17/3/300}, doi = {10.1177/009365090017003002}, journal = {Communication Research}, keywords = {framework, information\_processing\_theory, overload, research, stress, uncertainty\_reduction\_theory, work}, month = {June}, number = {3}, pages = {300--326}, posted-at = {2007-11-14 12:36:48}, priority = {3}, title = {An Integrated Model of Communication, Stress, and Burnout in the Workplace}, url = {http://dx.doi.org/10.1177/009365090017003002}, volume = {17}, year = {1990} }

TY - JOUR ID - citeulike:1913969 L3 - citeulike-article-id:1913969 N2 - This research presents an integration of past research and theory that models the impact of stressful aspects of the workplace and key communication variables on employee burnout, occupational commitment, and work satisfaction. Two theoretical frameworks--social information processing theory (Salancik & Pfeffer, 1978) and uncertainty reduction theory (Berger & Calabrese, 1975)--are drawn on to propose a model in which communication variables lead to two stress variables then to burnout and finally to job satisfaction and occupational commitment. Data to test the proposed models were drawn from employees at a private psychiatric hospital. The results indicate that both participation in decision making and social support have important impacts on perceived workplace stress, burnout, satisfaction, and commitment for both care-givers and support personnel. Perception of participation in the decision-making process was found to be particularly crucial in reducing role stress and increasing perceptions of satisfaction and personal accomplishment for hospital care-givers. The implications of the model for theory and practice are discussed. 10.1177/009365090017003002 IS - 3 JF - Communication Research EP - 326 TI - An Integrated Model of Communication, Stress, and Burnout in the Workplace VL - 17 SP - 300 KW - framework KW - information_processing_theory KW - overload KW - research KW - stress KW - uncertainty_reduction_theory KW - work AU - Miller, Katherine AU - Ellis, Beth AU - Zook, Eric AU - Lyles, Judith PY - 1990/06/01/ UR - http://dx.doi.org/10.1177/009365090017003002 ER -