Ethnographies in the Front End: Designing for Enhanced Customer Experiences Export

@article{citeulike:596286, author = {Rosenthal and Stephen, R. and Capper and Mark}, citeulike-article-id = {596286}, citeulike-linkout-0 = {http://www.blackwell-synergy.com/doi/abs/10.1111/j.1540-5885.2006.00195.x}, citeulike-linkout-1 = {http://dx.doi.org/10.1111/j.1540-5885.2006.00195.x}, citeulike-linkout-2 = {http://www.ingentaconnect.com/content/bpl/jpim/2006/00000023/00000003/art00003}, doi = {10.1111/j.1540-5885.2006.00195.x}, issn = {0737-6782}, journal = {Journal of Product Innovation Management}, keywords = {customer\_experience, design, ethnography}, month = {May}, number = {3}, pages = {215--237}, posted-at = {2006-11-08 10:24:53}, priority = {3}, publisher = {Blackwell Publishing}, title = {Ethnographies in the Front End: Designing for Enhanced Customer Experiences}, url = {http://dx.doi.org/10.1111/j.1540-5885.2006.00195.x}, volume = {23}, year = {2006} }

TY - JOUR ID - citeulike:596286 L3 - citeulike-article-id:596286 IS - 3 JF - Journal of Product Innovation Management SN - 0737-6782 EP - 237 TI - Ethnographies in the Front End: Designing for Enhanced Customer Experiences PB - Blackwell Publishing VL - 23 SP - 215 KW - customer_experience KW - design KW - ethnography AU - Rosenthal AU - Stephen, R AU - Capper AU - Mark PY - 2006/05// UR - http://dx.doi.org/10.1111/j.1540-5885.2006.00195.x ER -