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The Vocabulary Problem in Human-System Communication

by: George W. Furnas, Thomas K. Landauer, Louis M. Gomez, Susan T. Dumais
Communications of the ACM, Vol. 30, No. 11. (1987), pp. 964-971.
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this document? We will argue later (section 3.5) that this approach is basically misleading, but we will explore it first. Throughout we take an empirical approach, collecting large amounts of data on actual human language usage, then modeling and evaluating different system strategies. A more detailed exposition of the data collection and analysis methods can be found in


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