Exploring Multiple Usability Perspectives Export

@incollection{citeulike:2189219, abstract = {Industrial usability work often fails to produce the expected impact on software products even though significant resources have been used on uncovering problems and suggesting improvements. So, it seems that feedback from industrial usability work lacks persuasiveness, i.e. it fails to convince the key stakeholders that actions need to be taken. This study reports from interviews with 26 stakeholders in software development projects. Our data suggests that the interviewees address usability using different perspectives and based on our observations we describe five such perspectives. Further, we discuss how applying different usability perspectives might inform the persuasiveness of usability work.}, author = {Uldall-Espersen, Tobias}, citeulike-article-id = {2189219}, citeulike-linkout-0 = {http://dx.doi.org/10.1007/978-3-540-74796-3_63}, doi = {10.1007/978-3-540-74796-3_63}, journal = {Human-Computer Interaction – INTERACT 2007}, keywords = {hci, interact07, usability}, pages = {628--632}, posted-at = {2008-01-02 18:27:23}, priority = {0}, title = {Exploring Multiple Usability Perspectives}, url = {http://dx.doi.org/10.1007/978-3-540-74796-3_63}, year = {2007} }

TY - CHAP ID - citeulike:2189219 L3 - citeulike-article-id:2189219 N2 - Industrial usability work often fails to produce the expected impact on software products even though significant resources have been used on uncovering problems and suggesting improvements. So, it seems that feedback from industrial usability work lacks persuasiveness, i.e. it fails to convince the key stakeholders that actions need to be taken. This study reports from interviews with 26 stakeholders in software development projects. Our data suggests that the interviewees address usability using different perspectives and based on our observations we describe five such perspectives. Further, we discuss how applying different usability perspectives might inform the persuasiveness of usability work. JF - Human-Computer Interaction – INTERACT 2007 EP - 632 TI - Exploring Multiple Usability Perspectives SP - 628 KW - hci KW - interact07 KW - usability AU - Uldall-Espersen, Tobias PY - 2007/// UR - http://dx.doi.org/10.1007/978-3-540-74796-3_63 ER -