Work-arounds and Boundary Crossing in a High Tech Optronics Company: The Role of Co-operative Workflow Technologies Export

@article{citeulike:4268043, abstract = {This study examines how some employeescoped with the exceptions that they encountered withtheir on-going use of a co-operative workflowtechnology in an optronics company. By drawing on thecase material, this paper will indicate thatapproaches which view work as being capable of beingplanned and managed through the formal authority ofthe hierarchy are insufficient. Instead, this paperwill suggest that exception handling, work-arounds andimprovisation are more characteristic of humanactivity. Computer supported co-operative work will beconceptualised as being embedded in a dynamicrelationship between the context it is situatedwithin, and the actors that engage in it. Theprinciples underlying ethnography have informed theresearch approach.}, author = {Hayes, Niall}, citeulike-article-id = {4268043}, citeulike-linkout-0 = {http://dx.doi.org/10.1023/A:1008795025075}, citeulike-linkout-1 = {http://www.springerlink.com/content/kh2850j8q6mr3v61}, day = {1}, doi = {10.1023/A:1008795025075}, journal = {Computer Supported Cooperative Work (CSCW)}, keywords = {collaboration, communities, cscw}, month = {November}, number = {3}, pages = {435--455}, posted-at = {2009-04-03 06:29:10}, priority = {2}, title = {Work-arounds and Boundary Crossing in a High Tech Optronics Company: The Role of Co-operative Workflow Technologies}, url = {http://dx.doi.org/10.1023/A:1008795025075}, volume = {9}, year = {2000} }

TY - JOUR ID - citeulike:4268043 L3 - citeulike-article-id:4268043 N2 - This study examines how some employeescoped with the exceptions that they encountered withtheir on-going use of a co-operative workflowtechnology in an optronics company. By drawing on thecase material, this paper will indicate thatapproaches which view work as being capable of beingplanned and managed through the formal authority ofthe hierarchy are insufficient. Instead, this paperwill suggest that exception handling, work-arounds andimprovisation are more characteristic of humanactivity. Computer supported co-operative work will beconceptualised as being embedded in a dynamicrelationship between the context it is situatedwithin, and the actors that engage in it. Theprinciples underlying ethnography have informed theresearch approach. IS - 3 JF - Computer Supported Cooperative Work (CSCW) EP - 455 TI - Work-arounds and Boundary Crossing in a High Tech Optronics Company: The Role of Co-operative Workflow Technologies VL - 9 SP - 435 KW - collaboration KW - communities KW - cscw AU - Hayes, Niall PY - 2000/11/01/ UR - http://dx.doi.org/10.1023/A:1008795025075 ER -