Learning Tasks

Government budget constraints had forced the Emergency Dispatch Center (EDC) at a military installation to work with less than the normal number of staff. A Program Proposal was developed previously that had determined that a learning gap existed in the researcher's work environment at a military installation. To counter this gap, Learning Tasks were developed to determine the best curriculum for dispatchers to instruct firefighters in becoming 911 Dispatchers when the need became available. The purpose of this study was to develop Learning Tasks to determine what firefighters would need to do to learn the content and accomplish achievement-based objectives. The data for this study were drawn from the dispatchers and firefighters at the fire department where the training would need to take place. The population for this study came from the EDC dispatchers and firefighters. A literature review was conducted through Google Scholar and Education Resources Information Center (ERIC) where primary and secondary sources were located to support the curriculum. Results of the literature review and learning tasks indicated a very comprehensive and effective curriculum. The author suggests that the results provide for a very effective curriculum if collaboration exists continuously between dispatchers and firefighters.