The knowledge toolbox:: A review of the tools available to measure and manage intangible resources

by: Nick Bontis, Nicola C Dragonetti, Kristine Jacobsen, Goran Roos

European Management Journal, Vol. 17, No. 4. (August 1999), pp. 391-402.

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Abstract

Given the increased discussion on the development of metrics to manage intangible resources, there is a need for a review of the most important tools available to managers for this purpose. This article reviews four measurement systems currently popular among practitioners: (i) human resource accounting; (ii) economic value added; (iii) the balanced scorecard; and (iv) intellectual capital. The assumptions and details of each tool are discussed, as well as the operationalisation procedures to apply them correctly. Strengths and shortcomings of each system are also analysed in order to supply `knowledge managers' with the instruction sheet to the knowledge toolbox.

@article{citeulike:2280081, abstract = {Given the increased discussion on the development of metrics to manage intangible resources, there is a need for a review of the most important tools available to managers for this purpose. This article reviews four measurement systems currently popular among practitioners: (i) human resource accounting; (ii) economic value added; (iii) the balanced scorecard; and (iv) intellectual capital. The assumptions and details of each tool are discussed, as well as the operationalisation procedures to apply them correctly. Strengths and shortcomings of each system are also analysed in order to supply `knowledge managers' with the instruction sheet to the knowledge toolbox.}, author = {Bontis, Nick and Dragonetti, Nicola C. and Jacobsen, Kristine and Roos, Goran }, citeulike-article-id = {2280081}, doi = {10.1016/S0263-2373(99)00019-5}, journal = {European Management Journal}, keywords = {balanced, bontis, capital, intangible, intellectual, management, scorecard}, month = {August}, number = {4}, pages = {391--402}, posted-at = {2008-01-23 10:49:17}, priority = {2}, title = {The knowledge toolbox:: A review of the tools available to measure and manage intangible resources}, url = {http://dx.doi.org/10.1016/S0263-2373(99)00019-5}, volume = {17}, year = {1999} }

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TY - JOUR ID - citeulike:2280081 L3 - citeulike-article-id:2280081 TI - The knowledge toolbox:: A review of the tools available to measure and manage intangible resources JF - European Management Journal VL - 17 IS - 4 SP - 391 EP - 402 N2 - Given the increased discussion on the development of metrics to manage intangible resources, there is a need for a review of the most important tools available to managers for this purpose. This article reviews four measurement systems currently popular among practitioners: (i) human resource accounting; (ii) economic value added; (iii) the balanced scorecard; and (iv) intellectual capital. The assumptions and details of each tool are discussed, as well as the operationalisation procedures to apply them correctly. Strengths and shortcomings of each system are also analysed in order to supply `knowledge managers' with the instruction sheet to the knowledge toolbox. KW - balanced KW - bontis KW - capital KW - intangible KW - intellectual KW - management KW - scorecard AU - Bontis, Nick AU - Dragonetti, Nicola AU - Jacobsen, Kristine AU - Roos, Goran PY - 1999/08// UR - http://dx.doi.org/10.1016/S0263-2373(99)00019-5 ER -

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