The challenges of user-centered design and evaluation for infrastructure Export

@inproceedings{citeulike:78011, abstract = {Infrastructure software comprises code libraries or runtime processes that support the development or operation of application software. A particular infrastructure system may support certain styles of application, and may even determine the features of applications built using it. This poses a challenge: although we have good techniques for designing and evaluating interactive applications, our techniques for designing and evaluating infrastructure intended to support these applications are much less well formed. In this paper, we reflect on case studies of two infrastructure systems for interactive applications. We look at how traditional user-centered techniques, while appropriate for application design and evaluation, fail to properly support infrastructure design and evaluation. We present a set of lessons from our experience, and conclude with suggestions for better user-centered design and evaluation of infrastructure software.}, address = {New York, NY, USA}, author = {Edwards, W. Keith and Bellotti, Victoria and Dey, Anind K. and Newman, Mark W.}, booktitle = {CHI '03: Proceedings of the SIGCHI conference on Human factors in computing systems}, citeulike-article-id = {78011}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=642664}, citeulike-linkout-1 = {http://dx.doi.org/10.1145/642611.642664}, doi = {10.1145/642611.642664}, isbn = {1-58113-630-7}, keywords = {aie, context, infrastructure}, location = {Ft. Lauderdale, Florida, USA}, pages = {297--304}, posted-at = {2007-01-22 07:36:47}, priority = {2}, publisher = {ACM}, title = {The challenges of user-centered design and evaluation for infrastructure}, url = {http://dx.doi.org/10.1145/642611.642664}, year = {2003} }

TY - CONF ID - citeulike:78011 L3 - citeulike-article-id:78011 N2 - Infrastructure software comprises code libraries or runtime processes that support the development or operation of application software. A particular infrastructure system may support certain styles of application, and may even determine the features of applications built using it. This poses a challenge: although we have good techniques for designing and evaluating interactive applications, our techniques for designing and evaluating infrastructure intended to support these applications are much less well formed. In this paper, we reflect on case studies of two infrastructure systems for interactive applications. We look at how traditional user-centered techniques, while appropriate for application design and evaluation, fail to properly support infrastructure design and evaluation. We present a set of lessons from our experience, and conclude with suggestions for better user-centered design and evaluation of infrastructure software. CY - Ft. Lauderdale, Florida, USA SN - 1-58113-630-7 AD - New York, NY, USA EP - 304 TI - The challenges of user-centered design and evaluation for infrastructure PB - ACM T2 - CHI '03: Proceedings of the SIGCHI conference on Human factors in computing systems SP - 297 KW - aie KW - context KW - infrastructure AU - Edwards, Keith AU - Bellotti, Victoria AU - Dey, Anind AU - Newman, Mark PY - 2003/// UR - http://dx.doi.org/10.1145/642611.642664 ER -