When can i expect an email response? a study of rhythms in email usage Export

@inproceedings{citeulike:1409463, abstract = {A study of email responsiveness was conducted to understand how the timing of email responses conveys important information. Interviews and observations explored users' perceptions of how they responded to email and formed expectations of others' responses to them. We identified ways in which users maintain and cultivate a responsiveness image for projecting expectations about their email response. We also discuss other contextual cues people use to discover email responsiveness, which include using other tools such as the calendar and phone, accounting for the amount of work time overlap available, and establishing a pacing between email correspondents. These cues help users develop a sense of when to expect a response and when breakdown has occurred, requiring further action.}, author = {Tyler, Joshua R. and Tang, John C.}, booktitle = {Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work, Helsinki, Finland}, citeulike-article-id = {1409463}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=1241902}, keywords = {communication, conversation\_analysis, project--email, usage\_analysis}, pages = {239--258}, posted-at = {2007-06-24 18:22:47}, priority = {2}, title = {When can i expect an email response? a study of rhythms in email usage}, url = {http://portal.acm.org/citation.cfm?id=1241902}, year = {2003} }

TY - CONF ID - citeulike:1409463 L3 - citeulike-article-id:1409463 N2 - A study of email responsiveness was conducted to understand how the timing of email responses conveys important information. Interviews and observations explored users’ perceptions of how they responded to email and formed expectations of others’ responses to them. We identified ways in which users maintain and cultivate a responsiveness image for projecting expectations about their email response. We also discuss other contextual cues people use to discover email responsiveness, which include using other tools such as the calendar and phone, accounting for the amount of work time overlap available, and establishing a pacing between email correspondents. These cues help users develop a sense of when to expect a response and when breakdown has occurred, requiring further action. EP - 258 TI - When can i expect an email response? a study of rhythms in email usage T2 - Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work, Helsinki, Finland SP - 239 KW - communication KW - conversation_analysis KW - project--email KW - usage_analysis AU - Tyler, Joshua AU - Tang, John PY - 2003/// UR - http://portal.acm.org/citation.cfm?id=1241902 ER -