Social translucence: an approach to designing systems that support social processes Export

@article{citeulike:163696, abstract = {We are interested in desiging systems that support communication and collaboration among large groups of people over computing networks. We begin by asking what properties of the physical world support graceful human-human communication in face-to-face situations, and argue that it is possible to design digital systems that support coherent behavior by making participants and their activites visible to one another. We call such systems \“socially translucent systems\” and suggest that they have three characteristics\—visbility, awareness, and accountability\—which enable people to draw upon their experience and expertise to structure their interactions with one another. To motivate and focus our ideas we develop a vision of knowledge communities, conversationally based systems that support the creation, management and reuse of knowledge in a social context. We describe our experience in designing and deploying one layer of functionality for knowledge communities, embodied in a working system called \“Barbie\” and discuss research issues raised by a socially translucent approach to design.}, address = {New York, NY, USA}, author = {Erickson, Thomas and Kellogg, Wendy A.}, citeulike-article-id = {163696}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=345004}, citeulike-linkout-1 = {http://dx.doi.org/10.1145/344949.345004}, doi = {10.1145/344949.345004}, issn = {1073-0516}, journal = {ACM Trans. Comput.-Hum. Interact.}, keywords = {collaboration, cooperation, is366c, wiki}, month = {March}, number = {1}, pages = {59--83}, posted-at = {2009-02-04 06:21:50}, priority = {2}, publisher = {ACM}, title = {Social translucence: an approach to designing systems that support social processes}, url = {http://dx.doi.org/10.1145/344949.345004}, volume = {7}, year = {2000} }

TY - JOUR ID - citeulike:163696 L3 - citeulike-article-id:163696 N2 - We are interested in desiging systems that support communication and collaboration among large groups of people over computing networks. We begin by asking what properties of the physical world support graceful human-human communication in face-to-face situations, and argue that it is possible to design digital systems that support coherent behavior by making participants and their activites visible to one another. We call such systems “socially translucent systems” and suggest that they have three characteristics—visbility, awareness, and accountability—which enable people to draw upon their experience and expertise to structure their interactions with one another. To motivate and focus our ideas we develop a vision of knowledge communities, conversationally based systems that support the creation, management and reuse of knowledge in a social context. We describe our experience in designing and deploying one layer of functionality for knowledge communities, embodied in a working system called “Barbie” and discuss research issues raised by a socially translucent approach to design. IS - 1 JF - ACM Trans. Comput.-Hum. Interact. SN - 1073-0516 AD - New York, NY, USA EP - 83 TI - Social translucence: an approach to designing systems that support social processes PB - ACM VL - 7 SP - 59 KW - collaboration KW - cooperation KW - is366c KW - wiki AU - Erickson, Thomas AU - Kellogg, Wendy PY - 2000/03// UR - http://dx.doi.org/10.1145/344949.345004 ER -