Digital libraries' support for the user's 'information journey'

@inproceedings{adams_JCDL_2005, abstract = {The temporal elements of users’ information requirements are a continually confounding aspect of digital library design. No sooner have users’ needs been identified and supported than they change. This paper evaluates the changing information requirements of users through their ‘information journey’ in two different domains (health and academia). In-depth analysis of findings from interviews, focus groups and observations of 150 users have identified three stages to this journey: information initiation, facilitation (or gathering) and interpretation. The study shows that, although digital libraries are supporting aspects of users’ information facilitation, there are still requirements for them to better support users’ overall information work in context. Users are poorly supported in the initiation phase, as they recognize their information needs, especially with regard to resource awareness; in this context, interactive press-alerts are discussed. Some users (especially clinicians and patients) also require support in the interpretation of information, both satisfying themselves that the information is trustworthy and understanding what it means for a particular individual.}, address = {New York, NY, USA}, author = {Adams, Anne and Blandford, Ann }, booktitle = {JCDL '05: Proceedings of the 5th ACM/IEEE-CS joint conference on Digital libraries}, citeulike-article-id = {1709698}, doi = {http://dx.doi.org/10.1145/1065385.1065424}, isbn = {1581138768}, keywords = {digital-libraries, evaluation, hci, health, ir, user-centred}, pages = {160--169}, posted-at = {2008-06-27 17:30:57}, priority = {2}, publisher = {ACM Press}, title = {Digital libraries' support for the user's 'information journey'}, url = {http://dx.doi.org/10.1145/1065385.1065424}, year = {2005} }

TY - CONF ID - adams_JCDL_2005 L3 - citeulike-article-id:1709698 TI - Digital libraries' support for the user's 'information journey' T2 - JCDL '05: Proceedings of the 5th ACM/IEEE-CS joint conference on Digital libraries SP - 160 EP - 169 AD - New York, NY, USA PB - ACM Press SN - 1581138768 N2 - The temporal elements of users’ information requirements are a continually confounding aspect of digital library design. No sooner have users’ needs been identified and supported than they change. This paper evaluates the changing information requirements of users through their ‘information journey’ in two different domains (health and academia). In-depth analysis of findings from interviews, focus groups and observations of 150 users have identified three stages to this journey: information initiation, facilitation (or gathering) and interpretation. The study shows that, although digital libraries are supporting aspects of users’ information facilitation, there are still requirements for them to better support users’ overall information work in context. Users are poorly supported in the initiation phase, as they recognize their information needs, especially with regard to resource awareness; in this context, interactive press-alerts are discussed. Some users (especially clinicians and patients) also require support in the interpretation of information, both satisfying themselves that the information is trustworthy and understanding what it means for a particular individual. KW - digital-libraries KW - evaluation KW - hci KW - health KW - ir KW - user-centred AU - Adams, Anne AU - Blandford, Ann PY - 2005/// UR - http://dx.doi.org/10.1145/1065385.1065424 ER -