Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource-based view Export

@article{citeulike:3106545, abstract = {A growing body of empirical literature supports key assertions of the resource-based view. However, most of this work examines the impact of firm-specific resources on the overall performance of a firm. In this paper it is argued that, in some circumstances, adopting the effectiveness of business processes as a dependent variable may be more appropriate than adopting overall firm performance as a dependent variable. This idea is tested by examining the determinants of the effectiveness of the customer service business process in a sample of North American insurance companies. Results are consistent with resource-based expectations, and they show that distinctive advantages observable at the process level are not necessarily reflected in firm level performance. The implications of these findings for research and practice are discussed along with a discussion of the relationship between resources and capabilities, on the one hand, and business processes, activities, and routines, on the other. Copyright {\copyright} 2003 John Wiley \& Sons, Ltd.}, address = {Graduate School of Business, University of Texas at Austin, Austin, Texas, U.S.A.; Fisher College of Business, The Ohio State University, Columbus, Ohio, U.S.A.}, author = {Ray, Gautam and Barney, Jay B. and Muhanna, Waleed A.}, citeulike-article-id = {3106545}, citeulike-linkout-0 = {http://dx.doi.org/10.1002/smj.366}, citeulike-linkout-1 = {http://www3.interscience.wiley.com/cgi-bin/abstract/106568574/ABSTRACT}, doi = {10.1002/smj.366}, issn = {1097-0266}, journal = {Strategic Management Journal}, keywords = {advantage, business, capabilities, choosing, competitive, dependent, empirical, processes, resource-based, tests, variable, view}, number = {1}, pages = {23--37}, posted-at = {2009-09-18 17:45:19}, priority = {3}, title = {Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource-based view}, url = {http://dx.doi.org/10.1002/smj.366}, volume = {25}, year = {2004} }

TY - JOUR ID - citeulike:3106545 L3 - citeulike-article-id:3106545 N2 - A growing body of empirical literature supports key assertions of the resource-based view. However, most of this work examines the impact of firm-specific resources on the overall performance of a firm. In this paper it is argued that, in some circumstances, adopting the effectiveness of business processes as a dependent variable may be more appropriate than adopting overall firm performance as a dependent variable. This idea is tested by examining the determinants of the effectiveness of the customer service business process in a sample of North American insurance companies. Results are consistent with resource-based expectations, and they show that distinctive advantages observable at the process level are not necessarily reflected in firm level performance. The implications of these findings for research and practice are discussed along with a discussion of the relationship between resources and capabilities, on the one hand, and business processes, activities, and routines, on the other. Copyright © 2003 John Wiley & Sons, Ltd. IS - 1 JF - Strategic Management Journal SN - 1097-0266 AD - Graduate School of Business, University of Texas at Austin, Austin, Texas, U.S.A.; Fisher College of Business, The Ohio State University, Columbus, Ohio, U.S.A. EP - 37 TI - Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource-based view VL - 25 SP - 23 KW - advantage KW - business KW - capabilities KW - choosing KW - competitive KW - dependent KW - empirical KW - processes KW - resource-based KW - tests KW - variable KW - view AU - Ray, Gautam AU - Barney, Jay AU - Muhanna, Waleed PY - 2004/// UR - http://dx.doi.org/10.1002/smj.366 ER -