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	Evolution or entropy? Changing reference/user culture and the future of reference librarians: Digital reference services [My Copy] Reference and user services quarterly, Vol. 39, No. 4. (2000), pp. 387-390. by M. C. Wilson posted to future librarian reference service by dlibrary on 2009-03-03 21:56:53 as
	The social life of digital reference: what the technology affords [My Copy] The Reference Librarian, Vol. 41, No. 85. (2004), pp. 127-137. by M. Sen-Roy posted to digital reference social by dlibrary on 2009-03-03 21:49:41 as
	Moving reference to the Web: Digital reference services [My Copy] Reference and user services quarterly, Vol. 39, No. 4. (2000), pp. 380-386. by S. Mcglamery, S. Coffman posted to digital reference service by dlibrary on 2009-03-03 21:33:50 as
	An ideological analysis of digital reference service models [My Copy] Status: published or submitted for publication by J. Dilevko posted to digital reference service by dlibrary on 2009-03-03 21:22:47 as
	Reference Desk Notes [My Copy] Internet Reference Services Quarterly, Vol. 11, No. 3. (2006), pp. 69-83. by Robert Slater posted to knowledge management reference services by dlibrary on 2009-03-03 19:14:23 as
	Twenty years of virtual reference [My Copy] Internet Reference Services Quarterly, Vol. 11, No. 2. (2006), pp. 91-96. by B. Sloan posted to chat history reference virtual by dlibrary on 2009-03-03 19:04:33 as
	A Conceptual Framework and Open Research Questions for Chat-Based Reference Service [My Copy] JOURNAL-AMERICAN SOCIETY FOR INFORMATION SCIENCE AND TECHNOLOGY, Vol. 56, No. 12. (2005) by J. Pomerantz posted to chat reference service by dlibrary on 2009-02-25 08:22:49 as
	Developing a model to provide digital reference services [My Copy] Reference Services Review, Vol. 29, No. 3. (2001), pp. 172-189. by J. A. Stemper, J. T. Butler posted to digital reference by dlibrary on 2009-02-25 06:42:29 as
	Service Perspectives for the Digital Library: Remote Reference Services. [My Copy] Library Trends, Vol. 47, No. 1. (1998), pp. 117-43. by B. Sloan posted to reference service by dlibrary on 2009-02-25 06:38:39 as
	Study on the collaboration mechanism of the virtual reference service The Authors Yi Jin, Shanghai Jiao Tong University Library, Shanghai, People's Republic of China Min Huang, Shanghai Jiao Tong University Library, Shanghai, People's Republic of China [My Copy] The Electronic Library, Vol. 25, No. 6. (2007), pp. 733-740. by H. Lin, J. Guo posted to reference service virtual by dlibrary on 2009-02-25 06:33:02 as
	Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines [My Copy] Library and Information Science Research, Vol. 30, No. 2. (2008), pp. 122-137. by P. Shachaf, S. M. Horowitz posted to evaluation reference service virtual by dlibrary on 2009-02-23 04:12:13 as
	Digital reference: Reference librarians' experiences and attitudes [My Copy] Journal of the American Society for Information Science and Technology, Vol. 53, No. 7. (20 March 2002), pp. 549-566. by Joseph Janes posted to digital reference by dlibrary on 2009-02-22 16:36:31 as along with 2 people and 1 group Edlef sking33 librarians_german
	Collaborative reference work in the blogosphere [My Copy] Reference Services Review, Vol. 34, No. 2. (April 2006), pp. 200-212. by Pomerantz, Jeffrey, Stutzman, Frederic posted to collaborative reference work by dlibrary on 2009-02-22 16:18:52 as along with 2 people and 1 group MedlibMaven lauracobus Health_Sciences_Librarians
	Factors Influencing Digital Reference Triage: A Think-Aloud Study 1 [My Copy] The Library Quarterly, Vol. 74, No. 3. (2004), pp. 235-264. by J. Pomerantz posted to digital factor reference triage by dlibrary on 2009-02-22 13:35:47 as
	Public library patrons' use of collaborative chat reference service: The effectiveness of question answering by question type [My Copy] Library and Information Science Research, Vol. 29, No. 1. (2007), pp. 70-91. by N. Kwon posted to chat reference service by dlibrary on 2009-02-22 13:32:06 as
	Taxonomies for automated question triage in digital reference [My Copy] In Digital Libraries, 2003. Proceedings. 2003 Joint Conference on (2003), pp. 119-121. by J. Pomerantz, R. D. Lankes posted to digital question reference taxonomy triage by dlibrary on 2009-02-22 13:21:58 as
	Question taxonomies for digital reference [My Copy] In ACM SIGIR Forum, Vol. 38, No. 1. (2004), pp. 79-79. by J. Pomerantz posted to digital question reference taxonomy by dlibrary on 2009-02-22 13:21:18 as
	Going where the users are: Live digital reference [My Copy] Information technology and libraries, Vol. 20, No. 3. (2001), pp. 129-134. by S. Stormont posted to digital reference by dlibrary on 2009-02-22 13:17:41 as
	Digital reference services Framework for analysis and evaluation [My Copy] Library and Information Science Research, Vol. 23, No. 3. (2001), pp. 211-231. by M. D. White posted to digital reference service by dlibrary on 2009-02-22 13:10:25 as
	A decade of digital reference 1991-2001 [My Copy] Reference and user services quarterly, Vol. 41, No. 3. (2002), pp. 264-273. by C. Tenopir, L. Ennis posted to history reference virtual by dlibrary on 2009-02-22 13:03:41 as
	Statistics, Measures, and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. [My Copy] (2002) by C. R. Mcclure, R. D. Lankes, M. Gross, Choltco B. Devlin posted to guidelines reference virtual by dlibrary on 2009-02-22 12:56:52 as
	Motivations and uses: Evaluating virtual reference service from the users' perspective [My Copy] Library & Information Science Research, Vol. 28, No. 3. ( 2006), pp. 350-373. by Jeffrey Pomerantz, Lili Luo posted to digital reference virtual by dlibrary on 2009-02-20 21:59:02 as along with 2 people jen77sul lprice
	Creating the infrastructure for collaboration between digital reference services and researchers: the digital reference electronic warehouse (DREW) project [My Copy] In Proceedings of the 5th ACM/IEEE-CS joint conference on Digital libraries (2005), pp. 394-394. by S. Nicholson, R. D. Lankes posted to digital project reference by dlibrary on 2009-02-11 20:04:58 as
	The digital reference electronic warehouse project: Creating the infrastructure for digital reference research through a multidisciplinary knowledge base [My Copy] Reference and user services quarterly, Vol. 46, No. 3. (2007), pp. 45-59. by S. Nicholson, R. D. Lankes posted to digital project reference by dlibrary on 2009-02-11 20:03:48 as
	Virtual reference services: An informal history (and possible future) of digital reference [My Copy] Bulletin of the American Society for Information Science and Technology, Vol. 34, No. 2. (2008), pp. 8-10. by J. Janes posted to digital history reference by dlibrary on 2009-02-11 20:01:40 as
	The digital reference research agenda [My Copy] Journal of the American Society for Information Science and Technology, Vol. 55, No. 4. (2004), pp. 301-311. by R. D. Lankes posted to digital reference research by dlibrary on 2009-02-11 20:00:29 as
	The current state of digital reference: validation of a general digital reference model through a survey of digital reference services [My Copy] Information Processing and Management, Vol. 40, No. 2. (2004), pp. 347-363. by J. Pomerantz, S. Nicholson, Y. Belanger, David R. Lankes posted to digital model reference virtual by dlibrary on 2009-02-11 19:58:54 as
	Are virtual reference services color blind? [My Copy] Library and Information Science Research, Vol. 28, No. 4. (2006), pp. 501-520. by P. Shachaf, S. Horowitz posted to digital discrimination reference by dlibrary on 2009-02-11 19:57:45 as
	Information Services Section [My Copy] IFLA Digital Reference Guidelines [on-line] (2005) by I. Reference posted to digital guideline reference by dlibrary on 2009-02-11 19:54:58 as
	The Emerging Reference Paradigm: A Vision of Reference Services in a Complex Information Environment [My Copy] by J. W. Fritch, S. B. Mandernack posted to paradigm reference service by dlibrary on 2009-01-26 22:04:05 as

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