Moving out from the control room: ethnography in system design Export

@inproceedings{citeulike:560742, address = {New York, NY, USA}, author = {Hughes, John and King, Val and Rodden, Tom and Andersen, Hans}, booktitle = {CSCW '94: Proceedings of the 1994 ACM conference on Computer supported cooperative work}, citeulike-article-id = {560742}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=193065}, citeulike-linkout-1 = {http://dx.doi.org/10.1145/192844.193065}, comment = {Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focused on the use of prolonged on-going enthnography to inform systems design. A considerable number of these studies have taken place within constrained and focused work domain. This paper reflects more generally on the experiences of using ethnography across a number of different projects and in a variety of domains of study. We identify a number of ways in which we have used ethnography to inform design and consider the benefits and problems of each.}, doi = {10.1145/192844.193065}, isbn = {0897916891}, keywords = {cscw, design, ethnography, methodology}, pages = {429--439}, posted-at = {2006-03-22 21:42:39}, priority = {4}, publisher = {ACM Press}, title = {Moving out from the control room: ethnography in system design}, url = {http://dx.doi.org/10.1145/192844.193065}, year = {1994} }

TY - CONF ID - citeulike:560742 L3 - citeulike-article-id:560742 SN - 0897916891 AD - New York, NY, USA EP - 439 TI - Moving out from the control room: ethnography in system design PB - ACM Press T2 - CSCW '94: Proceedings of the 1994 ACM conference on Computer supported cooperative work SP - 429 KW - cscw KW - design KW - ethnography KW - methodology N1 - Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focused on the use of prolonged on-going enthnography to inform systems design. A considerable number of these studies have taken place within constrained and focused work domain. This paper reflects more generally on the experiences of using ethnography across a number of different projects and in a variety of domains of study. We identify a number of ways in which we have used ethnography to inform design and consider the benefits and problems of each. AU - Hughes, John AU - King, Val AU - Rodden, Tom AU - Andersen, Hans PY - 1994/// UR - http://dx.doi.org/10.1145/192844.193065 ER -