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A virtual human dialogue model for non-team interaction

by: D. Traum, W. Swartout, J. Gratch, S. Marsella
Recent Trends in Discourse and Dialogue. Springer (2008), doi:10.1007/978-1-4020-6821-8_3  Key: citeulike:10242522

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Abstract

We describe the dialogue model for the virtual humans developed at the Institute for Creative Technologies at the University of Southern California. The dialogue model contains a rich set of information state and dialogue moves to allow a wide range of behaviour in multimodal, multiparty interaction. We extend this model to enable non-team negotiation, using ideas from social science literature on negotiation and implemented strategies and dialogue moves for this area. We present a virtual human doctor who uses this model to engage in multimodal negotiation dialogue with people from other organisations. The doctor is part of the SASO-ST system, used for training for non-team interactions.


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