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Relational Communication in Computer-Mediated Interaction Export

Human Communication Research, Vol. 19, No. 1. (1992)

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This study involved an experiment of the effects of time and communication channel- asynchronous computer conferencing versus face-to-face meetings-n relational com- munication in groups. Prior research on the relational aspects of computer-mediated communication has suggsted strong akpersonalizing effects of the medium due to the absence of nonverbal cues. Past rsearch is criticizedfor failing to incorporate temporal and developmental perspectives on information processing and relational development. In this study, data were collectedfrom 96 subjects assigned to computer conferencing or face-to-face zero-history groups of 3, who completed three tasks over several weeks' time. Results showed that computer-mediated groups increased in several relational dimen- sions to more positive levels and that these subsequent levels approximated those of face-to-face groups. Boundaries on the predominant theories of computer-mediated communication are recommended, andprinciples from uncertainty reduction and social penetration are discussed


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