Going the extra mile: customer service with a smile Export

@article{citeulike:731548, abstract = {SUMMARY. Even though every library, whether research, academic, public, special, or school will tailor their service to accommodate the specific needs of their customers or community, a common thread--our attitude toward customer service--bonds all librarians. How can we improve our desire to serve with a smile? Does a smile make a difference in customer service? What are some libraries doing to motivate their employees? How can we help one another on the job? This article will explore these and other related questions. Today's libraries are competing with a variety of information sources, some of which are easily available to the user through the Internet. In order to help preserve our most valued asset--our customers--libraries need to incorporate a well-developed, quality customer service program in their operational plan and budget}, author = {Leonicio, Maggie}, citeulike-article-id = {731548}, citeulike-linkout-0 = {http://0-www.haworthpress.com.library.simmons.edu/store/E-Text/View_EText.asp?sid=P37UBDGJNRD69HAD0GTQTPDE034H0KAE&a=3&s=J120&v=34&i=72&fn=J120v34n72_06}, comment = {Retreived July 2, 2006 from the Library Literature \& Information Full Text database.}, journal = {The Reference Librarian}, keywords = {customer\_service, lis404}, number = {72}, pages = {51--63}, posted-at = {2006-07-02 22:39:13}, priority = {2}, title = {Going the extra mile: customer service with a smile}, url = {http://0-www.haworthpress.com.library.simmons.edu/store/E-Text/View_EText.asp?sid=P37UBDGJNRD69HAD0GTQTPDE034H0KAE&a=3&s=J120&v=34&i=72&fn=J120v34n72_06}, volume = {34}, year = {2001} }

TY - JOUR ID - citeulike:731548 L3 - citeulike-article-id:731548 N2 - SUMMARY. Even though every library, whether research, academic, public, special, or school will tailor their service to accommodate the specific needs of their customers or community, a common thread--our attitude toward customer service--bonds all librarians. How can we improve our desire to serve with a smile? Does a smile make a difference in customer service? What are some libraries doing to motivate their employees? How can we help one another on the job? This article will explore these and other related questions. Today’s libraries are competing with a variety of information sources, some of which are easily available to the user through the Internet. In order to help preserve our most valued asset--our customers--libraries need to incorporate a well-developed, quality customer service program in their operational plan and budget IS - 72 JF - The Reference Librarian EP - 63 TI - Going the extra mile: customer service with a smile VL - 34 SP - 51 KW - customer_service KW - lis404 N1 - Retreived July 2, 2006 from the Library Literature & Information Full Text database. AU - Leonicio, Maggie PY - 2001/// UR - http://0-www.haworthpress.com.library.simmons.edu/store/E-Text/View_EText.asp?sid=P37UBDGJNRD69HAD0GTQTPDE034H0KAE&a=3&s=J120&v=34&i=72&fn=J120v34n72_06 ER -