gosha's library 45 articles Export

Ordered by to_read.

	A systems approach to service quality: tools for hospitality leaders [My Copy] Cornell Hotel & Restaurant Administration Quarterly, Vol. 47, No. 1. (2006), pp. 36-48. by Mark R. Testa, Lori J. Sipe posted to customer_service lis404 by gosha on 2006-07-09 19:23:37 as
	Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing. [My Copy] Academy of Management Perspectives, Vol. 20, No. 2. (2006), pp. 43-57. by Leonard L. Berry, Eileen A. Wall, Lewis P. Carbone posted to customer_service lis404 by gosha on 2006-07-09 19:12:06 as
	On the Desirableness of Personal Relations Between Librarians and Readers: The Past and Future of Reference Service [My Copy] Reference Services Review, Vol. 31, No. 1. (2003), pp. 12-16. by David Tyckoson posted to customer_service lis404 by gosha on 2006-07-05 19:28:48 as along with 1 person maike
	Marketing Services Agencies Take Lead in CRM. [My Copy] B to B, Vol. 91, No. 7. (2006), 34. by Richard Whitney posted to customer_service lis404 by gosha on 2006-07-05 17:58:35 as
	Guidelines for Behavioral Performance of Reference and Information Services Professionals [My Copy] (June 2004) by Rusa: posted to reference by gosha on 2006-07-03 23:58:52 as
	Improving Customer Service: Taking a Strategic Approach to Measuring Contact Center Performance [My Copy] Health Management Technology, Vol. 27, No. 5. (2006), pp. 34-37. by Joe Heinen posted to customer_service lis404 by gosha on 2006-07-03 22:28:50 as
	Building a Consumer-Directed Service Culture [My Copy] Hospitals & Health Networks, Vol. 79, No. 12. (2005), pp. 53-60. by Dagmara Scalise posted to customer_service lis404 by gosha on 2006-07-03 03:16:44 as
	Generating Goodwill: Turning No into Yes [My Copy] American Libraries, Vol. 36, No. 10. (November 2005), pp. 48-49. by K. Macmillan posted to customer_service lis404 by gosha on 2006-07-03 02:19:23 as
	Going the extra mile: customer service with a smile [My Copy] The Reference Librarian, Vol. 34, No. 72. (2001), pp. 51-63. by Maggie Leonicio posted to customer_service lis404 by gosha on 2006-07-02 22:39:13 as
	"To save the time of the user": customer service at the millennium [My Copy] Library Administration & Management, Vol. 15, No. 3. (2001), pp. 179-182. by J. Lubans posted to customer_service lis404 by gosha on 2006-07-02 22:23:56 as
	Profitability is in the People [My Copy] Black Enterprise, Vol. 36, No. 6. (January 2006), 63. by Sheri Whitley posted to customer_service lis404 by gosha on 2006-07-02 22:09:31 as
	Everyone Likes to Laud Serving the Customer; Doing It Is the Problem [My Copy] Wall Street Journal. (Eastern edition). (27 February 2006), B1. by Carol Hymowitz posted to customer_service lis404 by gosha on 2006-07-02 22:03:34 as
	Wowing the Customer [My Copy] ABA Bank Marketing, Vol. 38, No. 4. (May 2006), pp. 24-32. by Janet B. Bernstel posted to customer_service lis404 by gosha on 2006-07-02 21:56:09 as
	The Impact of Personal Values on Perception of Service Provider Empathy and Customer Loyalty [My Copy] The Business Review, Vol. 5, No. 2. (2006), pp. 339-344. by Ebi Marandi, Ed Little, Yasmin Sekhon edited by 2006 posted to customer_service lis404 by gosha on 2006-07-02 21:42:29 as
	Support Site for Library and Information Center Management [My Copy] by Robert D. Stueart, Barbara B. Moran posted to lis404 by gosha on 2006-07-02 04:16:20 as
	Case Analysis: Garschine on Management [My Copy] (6 July 2006) by Joshua A. Parker posted to lis404 by gosha on 2006-07-02 04:10:14 as along with 1 person tbergendahl
	Course Syllabus: LIS 404-02, Principles of Management [My Copy] (2006) by Ernest A. Dimattia posted to lis404 by gosha on 2006-07-02 04:06:53 as
	Think, preach, practice customer service [My Copy] Rural Telecommunications, Vol. 25, No. 3. (2006), pp. 48-49. by Carol Holmes posted to customer_service lis404 by gosha on 2006-07-02 03:27:15 as
	Taking the User View [My Copy] Computerworld, Vol. 40, No. 24. (2006), pp. 35-38. by Drew Robb posted to customer_service lis404 by gosha on 2006-07-02 03:09:07 as
	Love Your Customers [My Copy] Harvard Business Review, Vol. 84, No. 7/8. (2006), 25. by Ellen M. Peebles posted to customer_service lis404 by gosha on 2006-07-02 03:04:53 as
	Managing the customer experience with logging & monitoring solutions. [My Copy] Customer Interaction Solutions, Vol. 24, No. 1. (2005) by Tony Procops posted to customer_service lis404 by gosha on 2006-07-02 02:54:18 as
	Staple Yourself to an Order [My Copy] Harvard Business Review, Vol. 82, No. 7/8. (2004), pp. 162-171. by Benson R. Shapiro, Kasturi V. Rangan, John J. Sviokla posted to customer_service lis404 by gosha on 2006-07-02 02:39:58 as
	Driving Customer Satisfaction [My Copy] Harvard Business Review, Vol. 80, No. 7. (2002), pp. 24-25. by Andy Taylor posted to customer_service lis404 by gosha on 2006-07-02 02:28:59 as
	Want to Perfect Your Company's Service? Use Behavioral Science [My Copy] Harvard Business Review, Vol. 79, No. 6. (2001), pp. 78-84. by Richard B. Chase, Sriram Dasu posted to customer_service lis404 by gosha on 2006-07-02 02:21:17 as
	It's time to get to first principles in service design [My Copy] Managing Service Quality, Vol. 14, No. 2/3. (2004), pp. 126-128. by Richard B. Chase posted to customer_service lis404 by gosha on 2006-07-02 02:16:52 as
	Communities of Practice: The Organizational Frontier. [My Copy] Harvard Business Review, Vol. 78, No. 1. (2000), pp. 139-145. by Etienne C. Wenger, William M. Snyder posted to lis404 by gosha on 2006-07-02 01:59:18 as
	Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service [My Copy] Bulletin of the Medical Library Association, Vol. 89, No. 2. (April 2001), pp. 170-176. by Jon E. Crossno, Brenda Berkins, Nancy Gotcher, Judith L. Hill, Michelle Mcconoughey, Mitchel Walters posted to customer_service lis404 by gosha on 2006-07-01 21:45:46 as
	Connotea: a caution [My Copy] Information World Review, No. 220. (January 2006), 13. by Chris Armstrong posted to connotea folksonomy lis488 social_bookmarking by gosha on 2006-04-13 04:07:59 as
	You’re It! » Blog Archive » Linking Up Research Papers Using Tags [My Copy] (16 March 2006) by Timo Hannay posted to connotea folksonomy lis488 social_bookmarking by gosha on 2006-03-21 18:52:57 as
	Nascent: Tagging and Bookmarking In Institutional Repositories [My Copy] (13 March 2006) by Ben Lund posted to connotea folksonomy lis488 social_bookmarking by gosha on 2006-03-21 18:49:55 as
	Social bookmarking in the library: a new bibliographic tissue? [My Copy] Lorcan Dempsey's weblog by Lorcan Dempsey posted to folksonomy lis488 penntags social_bookmarking by gosha on 2006-03-04 03:47:34 as
	Connotea: guide [My Copy] posted to connotea folksonomy lis488 social_bookmarking by gosha on 2006-03-04 03:39:49 as
	To Tag or Not to Tag, That Is the Question [My Copy] PCMag.com (24 May 2005) by John C. Dvorak posted to lis488 social_bookmarking by gosha on 2006-03-04 01:43:38 as
	Opening up OpenURLs with Autodiscovery [My Copy] Ariadne, No. 43. (April 2005) by Daniel Chudnov, Richard Cameron, Jeremy Frumkin, Ross Singer, Raymond Yee posted to lis488 by gosha on 2006-03-04 01:22:00 as
	Feral hypertext: when hypertext literature escapes control [My Copy] In HYPERTEXT '05: Proceedings of the sixteenth ACM conference on Hypertext and hypermedia (2005), pp. 46-53. by Jill Walker posted to lis488 social_bookmarking by gosha on 2006-03-04 00:56:14 as along with 15 people and 5 groups tyfn wcrosbie Clemens GeneDebs domenico79 mbraly gphroh meyoukey jod999 abbyworld sjones deleriad ligaard nroovers randomname Wikipedia CoP_CMS UUID ETEC533 CDG
	PennTags [My Copy] posted to lis488 penntags social_bookmarking by gosha on 2006-02-28 12:19:40 as
	Join a social revolution [My Copy] Nature, Vol. 436, No. 7054. (25 August 2005), 1066. posted to connotea lis488 social_bookmarking by gosha on 2006-02-28 12:16:00 as
	The web as originally intended [My Copy] Nature Cell Biology, Vol. 7, No. 9. (September 2005), 8445. posted to connotea lis488 social_bookmarking by gosha on 2006-02-28 11:57:24 as
	Del.icio.us Way To Talk [My Copy] Times Higher Education Supplement, No. 1715. (28 October 2005), 14. by Sue Thomas posted to delicious folksonomy lis488 social_bookmarking by gosha on 2006-02-28 11:45:02 as
	Folksonomies - Cooperative Classification and Communication Through Shared Metadata [My Copy] (December 2004) by Adam Mathes posted to folksonomy lis488 social_bookmarking by gosha on 2006-02-28 04:36:46 as along with 65 people and 21 groups rwdai sebpaquet pcchang85 panisson Yuancheng lior zephoria jamieanderson1968 nazareno leei vanesam carlblesius neschek MNohl russellbeale kkhogan sethkeen Laaa bridgewater wrightmi alisonruth sachac nasiruddin26 bj wcrosbie terraces yish mdoc tystl jyew cnolet PeterChen ayanos mbraly gphroh ak mheckner lanubile shashikant hkl itst jrhode psychchic kowatsch rohanar Tellima tvaishar AStevenson janetyc mook3000 bangb nroovers anansi laurobeltrao jryall-tags slklug diogomartins nautiluslibrary phutags Procyon sdw135 aaronic cherhan betaparticle splzdnkl Social computing Blog_and_Wiki_Research mgh-lcs ubc-ucl digital_youth hst-bmi Wikipedia utoronto-iml CoP_CMS mathgamespatterns HCI-Bham Usable_Security dtl vds-arg eni SITCRC CDG SocialMedia EdTech FacDev TeachOnline
	Tools for Finding Things Again [My Copy] Online, Vol. 28, No. 5. (September 2004) by Darlene Fichter posted to lis488 social_bookmarking by gosha on 2006-02-28 04:14:35 as
	Social Bookmarking Tools (II): A Case Study - Connotea [My Copy] D-Lib Magazine, Vol. 11, No. 4. (April 2005) by Ben Lund, Tony Hammond, Martin Flack, Timo Hannay posted to connotea lis488 social_bookmarking by gosha on 2006-02-28 04:00:43 as along with 35 people and 9 groups rabourn jaydatema jacksonfox Edlef ctomer tyfn leei vanesam indratmo gqlucn wcrosbie slerner mkearney rkrause jfnomine nic221 dartar meikipp Tswak gaviero bibliothecaire mannlibraryclass ak mheckner hkl render ampms KevULiarty Tellima benhockenberry sjonvanthof anansi ccloutier jennieqs wartaalman librarians_german Blog_and_Wiki_Research ubc-ucl Wikipedia CoP_CMS ETEC533 Usable_Security SFX-Verde-team-MITLibraries CEIN
	Social Bookmarking Tools (I): A General Review [My Copy] D-Lib Magazine, Vol. 11, No. 4. (April 2005) by Tony Hammond, Timo Hannay, Ben Lund, Joanna Scott posted to lis488 social_bookmarking by gosha on 2006-02-28 03:56:20 as along with 93 people and 19 groups Biblio_Web hlee014 EdwardLacey adeenaa fernand0 egh qaramazov bk pedrovalente jacksonfox Edlef rickl jomeyertons tyfn leei vanesam carlblesius eidosabi acer indratmo zelacerda sethkeen flowi eszter Laaa beth_harris bridgewater ajgilst chameleon wcrosbie jryall slerner geoffreywright BoeLie dmyers yish weelassie junwang4 osloirc sjors rkrause hasund jfnomine spinster bethehagens Martella drodney meikipp lisparcell kaz24 Tswak shilad tmvogel cnolet csantos PeterChen ayanos bibliothecaire adler andrewforrest ak DiSinc fpqlibrary mheckner shashikant meyoukey newlit cmlib hwileniu ampms Z toben82 Tellima nboutet louiserb benhockenberry AStevenson nroovers rcornell anansi annettkerschis arifrifai msampson cmu001 sunwise StefanC Procyon galin1217 yteng2 anandmg ctreude wartaalman ajaymalik librarians_german Blog_and_Wiki_Research mgh-lcs ubc-ucl CHISEL hst-bmi GroupLens Wikipedia CoP_CMS mathgamespatterns ETEC533 Usable_Security dtl vds-arg what_is_a_library eni HCI-group_KTH Urfist_PacaC MMEd
	Experiments in academic social book marking with Unalog [My Copy] Library Hi Tech, Vol. 23, No. 4. (2005), pp. 469-480. by Daniel Chudnov, Jeffrey Barnett, Raman Prasad, Matthew Wilcox posted to lis488 social_bookmarking unalog by gosha on 2006-02-28 03:36:21 as
	Pointing your peers in the right direction [My Copy] Information World Review, No. 218. (November 2005), 40. posted to connotea lis488 social_bookmarking by gosha on 2006-02-28 03:14:14 as

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lis404	26
customer_service	22
lis488	18
social_bookmarking	17
connotea	8
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penntags	2
delicious	1
reference	1
unalog	1

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