How to look beyond what users say that they want Export

@inproceedings{citeulike:2357052, abstract = {This paper shares our experience with a strategic design project for defining the key user experience scenarios for utilizing location information available on mobile devices. While the domain area has been known both in industry and academia alike for many years, our stakeholders wanted to know what would be most appealing user experiences in the coming years, particularly beyond what is expected and available in the market right now. Therefore gaining confidence in understanding user needs and desires was considered crucial in the project. We pursued two main tracks of design research activities to bring insights on the current users' perceptions, needs and wants (contextual interviews) as well as implicit wishes and aspirations (exploration probes and creative workshop) we should fulfill when designing location aware solutions. We describe our rationales of how we designed the design research process, and compare the results of the two tracks.}, address = {New York, NY, USA}, author = {Jung, Younghee and Anttila, Akseli}, booktitle = {CHI '07: CHI '07 extended abstracts on Human factors in computing systems}, citeulike-article-id = {2357052}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=1240896}, citeulike-linkout-1 = {http://dx.doi.org/10.1145/1240866.1240896}, doi = {10.1145/1240866.1240896}, isbn = {978-1-59593-642-4}, keywords = {empathic, experience, exploratory, facilitate, knowledge, reflective, subjective, understanding}, location = {San Jose, CA, USA}, pages = {1759--1764}, posted-at = {2009-10-14 09:50:45}, priority = {2}, publisher = {ACM}, title = {How to look beyond what users say that they want}, url = {http://dx.doi.org/10.1145/1240866.1240896}, year = {2007} }

TY - CONF ID - citeulike:2357052 L3 - citeulike-article-id:2357052 N2 - This paper shares our experience with a strategic design project for defining the key user experience scenarios for utilizing location information available on mobile devices. While the domain area has been known both in industry and academia alike for many years, our stakeholders wanted to know what would be most appealing user experiences in the coming years, particularly beyond what is expected and available in the market right now. Therefore gaining confidence in understanding user needs and desires was considered crucial in the project. We pursued two main tracks of design research activities to bring insights on the current users' perceptions, needs and wants (contextual interviews) as well as implicit wishes and aspirations (exploration probes and creative workshop) we should fulfill when designing location aware solutions. We describe our rationales of how we designed the design research process, and compare the results of the two tracks. CY - San Jose, CA, USA SN - 978-1-59593-642-4 AD - New York, NY, USA EP - 1764 TI - How to look beyond what users say that they want PB - ACM T2 - CHI '07: CHI '07 extended abstracts on Human factors in computing systems SP - 1759 KW - empathic KW - experience KW - exploratory KW - facilitate KW - knowledge KW - reflective KW - subjective KW - understanding AU - Jung, Younghee AU - Anttila, Akseli PY - 2007/// UR - http://dx.doi.org/10.1145/1240866.1240896 ER -