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Do categories have politics? the language/action perspective reconsidered Export

In ECSCW'93: Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work (1993), pp. 1-14.

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hci language theory ubicomp

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Drawing on writings within the CSCW community and on recent social theory, this paper proposes that the adoption of speech act theory as a foundation for system design carries with it an agenda of discipline and control over organization members actions. I begin with a brief review of the language/action perspective introduced by Winograd, Flores and their colleagues, focusing in particular on the categorization of speakers intent. I then turn to some observations on the politics of categorization and, with that framework as background, consider the attempt, through THE COORDINATOR, to implement a technological system for intention-accounting within organizations. Finally, I suggest the implications of the analysis presented in the paper for the politics of CSCW systems design.


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