Awareness in the Wild: Why Communication Breakdowns Occur Export

@inproceedings{citeulike:1827164, abstract = {Global software teams face challenges when collaborating over long distances, such as communicating changes in the project. During a four-month case study at IBM Ottawa Software Lab we observed the collaboration patterns of a multi-site development project team. In this period, we inspected project documentation, interviewed team leaders, attended project meetings, and spoke with developers to identify problems originated by the lack of awareness of changes related to the implementation of work items. Our observations show (1) that organizational culture has an effect on how developers are made aware; (2) that communication- based social networks revolving around particular work items are dynamic throughout development, and therefore awareness needs to be maintained in infrastructures of work; and (3) that information overload and communication breakdowns contributed to the generation of a broken integration build. We discuss these breakdowns in communication and implications for the design of collaboration tools that could mitigate these problems.}, author = {Damian, Daniela and Izquierdo, Luis and Singer, Janice and Kwan, Irwin}, booktitle = {Global Software Engineering, 2007. ICGSE 2007. Second IEEE International Conference on}, citeulike-article-id = {1827164}, citeulike-linkout-0 = {http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4299842}, journal = {Global Software Engineering, 2007. ICGSE 2007. Second IEEE International Conference on}, keywords = {awareness, communication, coordination, gsd}, pages = {81--90}, posted-at = {2007-10-27 00:40:46}, priority = {0}, title = {Awareness in the Wild: Why Communication Breakdowns Occur}, url = {http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4299842}, year = {2007} }

TY - CONF ID - citeulike:1827164 L3 - citeulike-article-id:1827164 N2 - Global software teams face challenges when collaborating over long distances, such as communicating changes in the project. During a four-month case study at IBM Ottawa Software Lab we observed the collaboration patterns of a multi-site development project team. In this period, we inspected project documentation, interviewed team leaders, attended project meetings, and spoke with developers to identify problems originated by the lack of awareness of changes related to the implementation of work items. Our observations show (1) that organizational culture has an effect on how developers are made aware; (2) that communication- based social networks revolving around particular work items are dynamic throughout development, and therefore awareness needs to be maintained in infrastructures of work; and (3) that information overload and communication breakdowns contributed to the generation of a broken integration build. We discuss these breakdowns in communication and implications for the design of collaboration tools that could mitigate these problems. JF - Global Software Engineering, 2007. ICGSE 2007. Second IEEE International Conference on EP - 90 TI - Awareness in the Wild: Why Communication Breakdowns Occur T2 - Global Software Engineering, 2007. ICGSE 2007. Second IEEE International Conference on SP - 81 KW - awareness KW - communication KW - coordination KW - gsd AU - Damian, Daniela AU - Izquierdo, Luis AU - Singer, Janice AU - Kwan, Irwin PY - 2007/// UR - http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=4299842 ER -