Business process monitoring & measurement in a large bank: challenges and selected approaches Export

@inproceedings{citeulike:3973494, abstract = {In order to gain competitive advantage, many companies are engaging in the reorganization of their business processes and in implementing automated or semi-automated process execution based on workflow and process engines. In order to improve business processes continuously, closed-loop systems are required. This paper describes how a combination of process modeling, process execution, and process measurement has been applied at Credit Suisse, a large Swiss bank operating internationally. The paper shows that explicit process models are a vital requirement for process measurement. Moreover, it illustrates the strengths and limitations of a particular performance management tool that has been in place for about a year. Based on practical experience with different process engines and a process performance management software, alternative architectures are suggested to support process monitoring, process measurement, and business activity monitoring (BAM).}, author = {Kung, P. and Hagen, C. and Rodel, M. and Seifert, S.}, booktitle = {Database and Expert Systems Applications, 2005. Proceedings. Sixteenth International Workshop on}, citeulike-article-id = {3973494}, citeulike-linkout-0 = {http://dx.doi.org/10.1109/DEXA.2005.60}, citeulike-linkout-1 = {http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=1508397}, doi = {10.1109/DEXA.2005.60}, journal = {Database and Expert Systems Applications, 2005. Proceedings. Sixteenth International Workshop on}, keywords = {monitoring}, pages = {955--961}, posted-at = {2009-01-28 15:58:09}, priority = {2}, title = {Business process monitoring \& measurement in a large bank: challenges and selected approaches}, url = {http://dx.doi.org/10.1109/DEXA.2005.60}, year = {2005} }

TY - CONF ID - citeulike:3973494 L3 - citeulike-article-id:3973494 N2 - In order to gain competitive advantage, many companies are engaging in the reorganization of their business processes and in implementing automated or semi-automated process execution based on workflow and process engines. In order to improve business processes continuously, closed-loop systems are required. This paper describes how a combination of process modeling, process execution, and process measurement has been applied at Credit Suisse, a large Swiss bank operating internationally. The paper shows that explicit process models are a vital requirement for process measurement. Moreover, it illustrates the strengths and limitations of a particular performance management tool that has been in place for about a year. Based on practical experience with different process engines and a process performance management software, alternative architectures are suggested to support process monitoring, process measurement, and business activity monitoring (BAM). JF - Database and Expert Systems Applications, 2005. Proceedings. Sixteenth International Workshop on EP - 961 TI - Business process monitoring & measurement in a large bank: challenges and selected approaches T2 - Database and Expert Systems Applications, 2005. Proceedings. Sixteenth International Workshop on SP - 955 KW - monitoring AU - Kung, P AU - Hagen, C AU - Rodel, M AU - Seifert, S PY - 2005/// UR - http://dx.doi.org/10.1109/DEXA.2005.60 ER -