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Making a difference: a survey of the usability profession in Sweden Export

In NordiCHI '04: Proceedings of the third Nordic conference on Human-computer interaction (2004), pp. 207-215.

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Poor usability in interactive systems/products is still a major problem for users and buyers, despite efforts made by an increasing number of usability professionals. How come this is so and what are the main obstacles to usability work?


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