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A comparative evaluation of heuristic-based usability inspection methods Export

Proceedings In CHI '08: CHI '08 extended abstracts on Human factors in computing systems (2008), pp. 2213-2220.

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*chi comparison evaluation experts heuristic heuristic-evaluation inspection-method methodology novices project usability

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Pre lim Usability test

16 participants in 4 groups. Each group did different tasks but all on the same website; hotelpenn.com.

Their discovered problems were compared with CUE-4 results. 92 overlapped CUE-4 and could be severity coded directly, 18 new, total 110 problems found.

HE experiment ; 4 groups - control, HE, HE++, HE Plus

Hypothesis that HE++ & HE Plus outperform control and HE in effectiveness and reliability

40 participants, half usability experts, half HCI students. Between subjects, dependent variables thoroughness, validity, effectiveness and reliability.

Thoroughness = number of real problems identified / number of real problems exist

validity = number of real problems identified / number of problems reported

effectiveness = thoroughness x validity

reliability = number of evaluators / number of real problems identified




lucybuykx (public note) - 2009-04-09 17:33:46

Analysis

problems found matched against the set in the prelim user testing

Each evaluator was analysed for effectivenes using oneway ANOVA

HE++ and HE Plus did outperform HE but did not significantly outperform control gropu. Likely that participants were applying previous experience of HE.

lucybuykx (public note) - 2009-04-09 17:39:11

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