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A comparative evaluation of heuristic-based usability inspection methodsProceedings In CHI '08: CHI '08 extended abstracts on Human factors in computing systems (2008), pp. 2213-2220.
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Notes for this articlePre lim Usability test
16 participants in 4 groups. Each group did different tasks but all on the same website; hotelpenn.com.
Their discovered problems were compared with CUE-4 results. 92 overlapped CUE-4 and could be severity coded directly, 18 new, total 110 problems found.
HE experiment ; 4 groups - control, HE, HE++, HE Plus
Hypothesis that HE++ & HE Plus outperform control and HE in effectiveness and reliability
40 participants, half usability experts, half HCI students. Between subjects, dependent variables thoroughness, validity, effectiveness and reliability.
Thoroughness = number of real problems identified / number of real problems exist
validity = number of real problems identified / number of problems reported
effectiveness = thoroughness x validity
reliability = number of evaluators / number of real problems identified
Analysis
problems found matched against the set in the prelim user testing
Each evaluator was analysed for effectivenes using oneway ANOVA
HE++ and HE Plus did outperform HE but did not significantly outperform control gropu. Likely that participants were applying previous experience of HE.
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