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Standardisierung im Technischen Kundendienst als Basis für Innovationen Export

edited by: Angela Carell, Thomas Herrmann, Uwe Kleinbeck

Innovationen an der Schnittstelle zwischen technischer Dienstleistung und Kunden 1 In Innovationen an der Schnittstelle zwischen technischer Dienstleistung und Kunden 1 (2007), pp. 163-179.

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