maike's service [102 articles] Export

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	The Technicization of Sales Work: an Ethnographic Study in the US Electronics Industry [My Copy] Work Employment Society, Vol. 16, No. 1. (1 March 2002), pp. 47-65. by Asaf Darr posted to soztec service 2002 by maike on 2009-10-02 16:24:55 as along with 1 person jefflondon1
	Kundenarbeit gestalten! [My Copy] Wirtschaftspsychologie, Vol. 11, No. 1. (2009), pp. 44-51. by K. Maike Hecht, Susanne Maaß posted to 009_dgs 2009 design service sst by maike on 2009-06-29 09:55:07 as
	Psychische Belastung in der Dienstleistungsbranche - am Beispiel Einzelhandel. Workshop am 1. Oktober 2003 in Dresden [My Copy] (2004) by Bundesanstalt für Arbeitsschutz und Arbeitsmedizin posted to 2004 konsum service shop work by maike on 2008-04-23 09:41:06 as
	Qualifizierung für Interaktionsarbeit — ein Literaturbericht [My Copy] Arbeit in der Interaktion — Interaktion als Arbeit (2006), pp. 261-308. by Michael Brater, Peter Rudolf posted to 2006 ber litrev service by maike on 2008-03-07 12:02:30 as
	Service innovation and design [My Copy] In CHI '06: CHI '06 extended abstracts on Human factors in computing systems (2006), pp. 28-31. by Jeanette Blomberg, Shelley Evenson posted to 2006 design inno service by maike on 2007-12-06 12:26:13 as
	Arbeit in der Interaktion - Interaktion als Arbeit [My Copy] by Jürgen Glaser, Fritz Böhle posted to 2006 service work by maike on 2007-11-30 15:11:53 as
	Innovationen für den Service [My Copy] Harvard Business Manager, Vol. 25, No. 7. (2003), pp. 45-59. by S. Thomke posted to 2003 inno service by maike on 2007-11-26 13:46:56 as
	Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life [My Copy] (04 August 1993) by Robin Leidner posted to 1993 service work by maike on 2007-10-29 10:47:00 as
	Working in the Service Sector (Routledge Studies in Business Organization and Networks) [My Copy] (30 September 2005) by Gerhard Bosch posted to 2005 service by maike on 2007-10-25 12:49:49 as
	Zwischen Computer und Kunden--Rationalisierung und neue Arbeitskonzepte in den Dienstleistungen [My Copy] Braczyk, Hans-Joachim/Ganter, Hans-Dieter/Seltz, Rüdiger (Hg.): Neue Organisationsformen in Dienstleistung und Verwaltung. Stuttgart ua, S (1996), pp. 15-28. by M. Baethge posted to 1996 ratio service work by maike on 2007-10-22 11:26:47 as
	Understanding Service Convenience [My Copy] Journal of Marketing, Vol. 66, No. 3. (2002), pp. 1-17. by Leonard L. Berry, Kathleen Seiders, Dhruv Grewal posted to 2002 quali service by maike on 2007-10-12 11:28:42 as
	Bedingungen und Folgen der Kundenorientierung im persönlichen Verkauf [My Copy] (01 January 2005) by Claes Horsmann posted to 2005 service by maike on 2007-09-18 09:43:33 as
	Die große Hoffnung für das 21. Jahrhundert? : Perspektiven und Strategien für die Entwicklung der Dienstleistungsbeschäftigung [My Copy] (2001) by Martin Baethge posted to 2001 basic service by maike on 2007-09-10 16:19:51 as
	Abstimmungsprobleme in Dienstleistungsbeziehungen [My Copy] KZfSS Kölner Zeitschrift für Soziologie und Sozialpsychologie, Vol. 55, No. 4. (19 December 2003), pp. 758-781. by Margit Weihrich, Wolfgang Dunkel posted to 2003 service by maike on 2007-09-03 10:56:47 as
	Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services [My Copy] Journal of Business Research In European Research in service marketing, Vol. 57, No. 4. (April 2004), pp. 414-423. by Christian Gronroos, Katri Ojasalo posted to 2004 quali service by maike on 2007-08-30 08:54:27 as along with 1 person and 1 group wigelius HCI-IHTE-TUT
	Gender bias in customer evaluations of service quality: an empirical investigation [My Copy] Journal of Services Marketing, Vol. 20, No. 4. (2006), 284. by Robin L. Snipes, Neal F. Thomson, Sharon L. Oswald posted to 2006 gen quali service by maike on 2007-07-27 10:39:37 as
	To do or not to do: the dilemma of technology-based service improvement [My Copy] Journal of Services Marketing, Vol. 21, No. 2. (2007) by Yaron Timmor, Talia Rymon posted to 2007 service sst zugang by maike on 2007-07-27 10:36:11 as
	Why consumers use and do not use technology-enabled services [My Copy] Journal of Services Marketing, Vol. 20, No. 2. (2006) by Rhett H. Walker, Lester W. Johnson posted to 008_wp 2007 service sst by maike on 2007-07-27 10:19:47 as
	Rationalisierung im Dienstleistungssektor – Strategien und Probleme. Ein Literaturbericht [My Copy] In DUISBURGER BEITRÄGE zur SOZIOLOGISCHEN FORSCHUNG (2000) by Bernd Bienzeisler posted to 2000 ratio service by maike on 2007-07-27 10:09:14 as
	Kundenorientierung als persönliche Ressource im Stressprozess - Eine Längsschnittstudie - [My Copy] (2006) by Melanie M. Holz posted to 2006 cust service work by maike on 2007-07-27 07:57:31 as
	Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience [My Copy] The Journal of Consumer Research, Vol. 18, No. 2. (1991), pp. 174-184. by Michael K. Hui, John E. G. Bateson posted to 1991 quali service by maike on 2007-07-26 12:18:40 as along with 2 people kavehabhari paulvb
	Distinguishing between service relationships and encounters. [My Copy] Journal of Applied Psychology, Vol. 84, No. 2. (1999), pp. 218-233. by Barbara A. Gutek, Anita D. Bhappu, Matthew A. Liao-Troth, Bennett Cherry posted to 1999 service by maike on 2007-05-15 11:19:30 as
	Gegenstandsdefinition [My Copy] Arbeitspapier, No. 1. (2001) by Rudolph Bauer posted to 2001 service by maike on 2007-05-03 09:36:55 as
	Auch die Arbeit am Menschen braucht Humanisierung [My Copy] Mitbestimmung, Vol. 50, No. 12. (2004), pp. 39-41. by Wolfgang Dunkel posted to 2004 service by maike on 2007-04-17 14:23:28 as
	E-commerce solution for services [My Copy] European Business Review, Vol. 16, No. 6., 564. by Zillur Rahman posted to 2004 ecom service by maike on 2007-04-17 14:02:39 as
	Informations- und Kommunikationstechnik im Dienstleistungssektor [My Copy] (1989) edited by Bernd Biervert, Meinolf Dierkes posted to 1989 service sst by maike on 2007-03-14 12:00:55 as
	Partial Employees and Consumers: A Postmodern, Meta-Theoretical Perspective for services Marketing [My Copy] Marketing Theory, Vol. 1, No. 2. (1 June 2001), pp. 225-243. by Chris Manolis, Laurie A. Meamber, Robert D. Winsor, Charles M. Brooks posted to 2001 cust service by maike on 2007-03-07 13:46:52 as
	Customer Care in a Consumer Society: Smiling and Sometimes Meaning it? [My Copy] Organization, Vol. 5, No. 1. (1 February 1998), pp. 27-53. by Andrew Sturdy posted to 1998 cust service by maike on 2007-03-05 14:13:16 as
	"I can do it myself": Training the Service Customer to Contribute to Service Productivity [My Copy] Journal of Services Marketing, Vol. 2, No. 4. (1988), pp. 71-80. by Cathy Goodwin posted to 007_sst 008_wp 1988 cust edu service by maike on 2007-03-01 12:32:51 as
	Industry and the Rest: The Economic Identity of Services [My Copy] Work, Employment and Society, Vol. 8, No. 2. (1994), pp. 255-271. by John Allen, Paul du Gay posted to 1994 service work by maike on 2007-03-01 12:18:18 as
	Multi-channel service design process: challenges and solutions [My Copy] pp. 50-67. by Luuk P. Simons posted to 2005 service by maike on 2007-02-12 14:21:29 as
	Service quality models: a review [My Copy] International Journal of Quality & Reliability Management, Vol. 22, No. 9. (September 2005), pp. 913-949. by Nitin Seth, S. G. Deshmukh, Prem Vrat posted to 2005 quali service by maike on 2007-02-12 14:12:28 as
	Produktion und Konsum von Dienstleistungen: Konsumenten zwischen Innovation und Rationalisierung [My Copy] In Der Kunde in der Dienstleistungsbeziehung (2005) by Heike Jacobsen edited by Heike Jacobsen, Stephan Voswinkel posted to service cust 2005 by maike on 2007-02-09 14:44:48 as
	DIENST – LEISTUNG(S) – ARBEIT: Leistung und Kundenorientierung in tertiären Organisationen [My Copy] (2000) edited by Hermann Kotthoff, Dieter Sauer posted to service cust 2000 by maike on 2007-02-06 12:04:01 as
	Kundenorientierung zwischen Mythos, Organisationsrationalität und Eigensinn der Beschäftigten [My Copy] In DIENST – LEISTUNG(S) – ARBEIT: (2000) by Ursula Holtgrewe, Stephan Voswinkel edited by Hermann Kotthoff, Dieter Sauer posted to service cust 2000 by maike on 2007-02-06 12:01:36 as
	Der Kunde in der Dienstleistungsbeziehung [My Copy] (2005) by Heike Jacobsen, Stephan Voswinkel posted to service cust 2005 by maike on 2007-02-05 13:27:44 as
	SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality [My Copy] Journal of Retailing, Vol. 64, No. 1. (1988), pp. 12-40. by A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry posted to 1988 quali service by maike on 2007-02-02 13:37:19 as
	Embracing customer service in libraries [My Copy] Library Management, Vol. 28, No. 1-2. (2007), pp. 53-61. by Miao, Hong, Bassham, Mia Wang posted to service bib 2007 by maike on 2007-02-02 12:27:48 as
	On the Desirableness of Personal Relations Between Librarians and Readers: The Past and Future of Reference Service [My Copy] Reference Services Review, Vol. 31, No. 1. (2003), pp. 12-16. by David Tyckoson posted to service bib 2003 by maike on 2007-02-02 11:58:49 as along with 1 person gosha
	The shift to services employment: A review of the literature [My Copy] Structural Change and Economic Dynamics, Vol. 17, No. 2. (June 2006), pp. 127-147. by Ronald Schettkat, Lara Yocarini posted to service bib 2006 by maike on 2007-02-02 11:54:52 as along with 2 people gabriellgm giuseppe_vittucci
	Skills in service work: an overview [My Copy] Human Resource Management Journal, Vol. 15, No. 2. (April 2005), pp. 3-14. by Marek Korczynski posted to service 2005 knowskill by maike on 2007-01-22 12:06:22 as along with 1 person belinda_hsiao
	Qualitätssicherung von Dienstleistungsbegegnungen [My Copy] (31 December 2003) by Christiane Erbel posted to 2003 quali service by maike on 2006-12-21 13:22:19 as
	On the Front Line: Organization of Work in the Information Economy [My Copy] (1999) by S. J. Frenkel, M. Korczynski, K. Shire, M. Tam posted to 1999 basic service work by maike on 2006-12-18 13:23:44 as
	Zur Analyse und Bewertung von Dienstleistungsarbeit. Ein Diskussionsbeitrag [My Copy] Industrielle Beziehungen, Vol. 8, No. 1. (2001) by Gertraude Krell posted to 2001 service by maike on 2006-12-08 11:53:20 as
	Customer Service: Empowerment and Entrapment [My Copy] (18 January 2003) edited by Andrew Sturdy, Irena Grugulis, Hugh Willmott posted to 2001 cust service by maike on 2006-12-04 13:58:15 as along with 2 people and 1 group micq13 phillipkent PLE-TEL-project
	Gender Matters? Exploring How Gender is Negotiated in Service Encounters [My Copy] Gender, Work & Organization, Vol. 12, No. 5. (005), pp. 440-459. by Ulla Forseth posted to 2005 gen service by maike on 2006-11-24 14:14:42 as
	Virtual Servants: Stereotyping Female Front-Office Employees on the Internet [My Copy] Gender, Work & Organization, Vol. 12 (2005), pp. 400-419. by Eva Gustavsson posted to 2005 gen service by maike on 2006-11-24 14:12:48 as
	Endlich König! [My Copy] GDI Impuls, Vol. 23, No. Winter 2005. (2005) by Birgit Mayer posted to 2005 service by maike on 2006-11-13 11:25:02 as
	Verkaufen - eine Dienstleistung im Strukturwandel [My Copy] (1985) by Renate Wald posted to 1985 ber gen service shop by maike on 2006-11-08 10:08:36 as
	Services and the employment prospects for women [My Copy] (2005), pp. 103-130. by Alexandra Wagner edited by Gerhard S. Bosch, Steffen Lehndorff posted to 2005 gen service by maike on 2006-09-27 14:23:16 as

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