Disturbing cell phone behavior - a psychological perspective. Implications for mobile technology in tourism Export

@techreport{citeulike:1372899, abstract = {People perceive the use of cell phones as annoying, disturbing, interrupting, impolite, and even as improper behavior in many social situations.This has been explained as a social phenomenon related to norms of social behavior. We argue that a social and cognitive psychological perspective could provide further understanding of the mechanisms involved in this issue. We suggest that disturbance is a complex and multi-dimensional problem, associated with situational, technological and individual factors of the user and the colocated individuals. Several factors are introduced and discussed, including social norms, type of situation, socio-demographics such as age, cell phone ownership and experience, personality, social awareness, cognitive load and attention, task or activity, relevance and predictability of the call, perceived control, listening conditions, speaker volume and the unequal caller/answerer status referred to as ” caller hegemony”. This is followed by a discussion of disturbance of mobile technology in tourism with examples of how this partly can be solved by using context-aware applications. In the final section we suggest a tentative model illustrating the problems of disturbance of cell phones and other mobile communication, including individual, situational, and technological dimensions.}, author = {Bergvik, Svein}, citeulike-article-id = {1372899}, citeulike-linkout-0 = {http://www.telenor.com/rd/pub/rep04/R_29_2004.pdf}, comment = {The problem of social disturbance of cell phones is complex and multi-dimensional, including both individual, situational and technological factors. The main focus of this report has been to introduce and discuss individual factors, and particularly cognitive and psychological factors we may assume to be associated with the problem of social disturbance of cell phones. Several factors have been suggested and discussed, including situational factors, individual differences on various factors such as socio-demographics, cell phone experience, cell phone ownership, personality, social awareness and selfmonitoring, cognitive load, task, relevance, uncertainty, predictability, perceived control, listening problems and speaker volume. A set of hypotheses has been made, suggesting how each of the factors may be associated with the problem.}, keywords = {attention, awareness, caller-hegemony, cognitive, context, etiquette, mobile, tourism}, posted-at = {2007-06-08 15:24:01}, priority = {0}, title = {Disturbing cell phone behavior - a psychological perspective. Implications for mobile technology in tourism}, url = {http://www.telenor.com/rd/pub/rep04/R_29_2004.pdf}, year = {2004} }

TY - RPRT ID - citeulike:1372899 L3 - citeulike-article-id:1372899 N2 - People perceive the use of cell phones as annoying, disturbing, interrupting, impolite, and even as improper behavior in many social situations.This has been explained as a social phenomenon related to norms of social behavior. We argue that a social and cognitive psychological perspective could provide further understanding of the mechanisms involved in this issue. We suggest that disturbance is a complex and multi-dimensional problem, associated with situational, technological and individual factors of the user and the colocated individuals. Several factors are introduced and discussed, including social norms, type of situation, socio-demographics such as age, cell phone ownership and experience, personality, social awareness, cognitive load and attention, task or activity, relevance and predictability of the call, perceived control, listening conditions, speaker volume and the unequal caller/answerer status referred to as “caller hegemony”. This is followed by a discussion of disturbance of mobile technology in tourism with examples of how this partly can be solved by using context-aware applications. In the final section we suggest a tentative model illustrating the problems of disturbance of cell phones and other mobile communication, including individual, situational, and technological dimensions. TI - Disturbing cell phone behavior - a psychological perspective. Implications for mobile technology in tourism KW - attention KW - awareness KW - caller-hegemony KW - cognitive KW - context KW - etiquette KW - mobile KW - tourism N1 - The problem of social disturbance of cell phones is complex and multi-dimensional, including both individual, situational and technological factors. The main focus of this report has been to introduce and discuss individual factors, and particularly cognitive and psychological factors we may assume to be associated with the problem of social disturbance of cell phones. Several factors have been suggested and discussed, including situational factors, individual differences on various factors such as socio-demographics, cell phone experience, cell phone ownership, personality, social awareness and selfmonitoring, cognitive load, task, relevance, uncertainty, predictability, perceived control, listening problems and speaker volume. A set of hypotheses has been made, suggesting how each of the factors may be associated with the problem. AU - Bergvik, Svein PY - 2004/// UR - http://www.telenor.com/rd/pub/rep04/R_29_2004.pdf ER -