Evaluating Website Quality Using E-Service Quality Dimensions Export

@article{citeulike:5183089, abstract = {The objectives of this study are to determine the key dimensions that affect user experience on the website and evaluate a tool for measuring website quality. Two e-commerce websites, both from same business domain, were tested across the service quality dimensions identified in this study using a questionnaire. 15 subjects from a company group and 10 subjects from a student group participated the user testing. The results of user testing were then compared with website heuristic evaluation and indicated that the e-service quality dimensions could be used to capture user experience and evaluate quality of a website from a user satisfaction point of view. The results also have ramifications for designers of business websites.}, author = {Gnaneswaran, V. and Pujari, P. S. and Bishu, R. R.}, citeulike-article-id = {5183089}, citeulike-linkout-0 = {http://www.ingentaconnect.com/content/hfes/hfproc/2008/00000052/00000016/art00004}, issn = {1071-1813}, journal = {Human Factors and Ergonomics Society Annual Meeting Proceedings}, keywords = {evaluation, heuristics, website}, pages = {1117--1121}, posted-at = {2009-10-26 00:15:00}, priority = {2}, publisher = {Human Factors and Ergonomics Society}, title = {Evaluating Website Quality Using E-Service Quality Dimensions}, url = {http://www.ingentaconnect.com/content/hfes/hfproc/2008/00000052/00000016/art00004}, year = {2008} }

TY - JOUR ID - citeulike:5183089 L3 - citeulike-article-id:5183089 N2 - The objectives of this study are to determine the key dimensions that affect user experience on the website and evaluate a tool for measuring website quality. Two e-commerce websites, both from same business domain, were tested across the service quality dimensions identified in this study using a questionnaire. 15 subjects from a company group and 10 subjects from a student group participated the user testing. The results of user testing were then compared with website heuristic evaluation and indicated that the e-service quality dimensions could be used to capture user experience and evaluate quality of a website from a user satisfaction point of view. The results also have ramifications for designers of business websites. JF - Human Factors and Ergonomics Society Annual Meeting Proceedings SN - 1071-1813 EP - 1121 TI - Evaluating Website Quality Using E-Service Quality Dimensions PB - Human Factors and Ergonomics Society SP - 1117 KW - evaluation KW - heuristics KW - website AU - Gnaneswaran, V AU - Pujari, PS AU - Bishu, RR PY - 2008/// UR - http://www.ingentaconnect.com/content/hfes/hfproc/2008/00000052/00000016/art00004 ER -