Corporate wiki users: results of a survey

by: Ann Majchrzak, Christian Wagner, Dave Yates

(2006), pp. 99-104.

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Abstract

A survey of 168 corporate wiki users was conducted. Findings indicate that corporate wikis appear to be sustainable. Users stated three main types of benefits from corporate wikis: enhanced reputation, work made easier, and helping the organization to improve its processes. These benefits were seen as more likely when the wiki was used for tasks requiring novel solutions and the information posted was from credible sources. Users acknowledged making a variety of contributions, which suggests that they could be categorized as "synthesizers" and "adders". Synthesizers" frequency of contribution was affected more by their impact on other wiki users, while adders" contribution frequency was affected more by being able to accomplish their immediate work.

@inproceedings{citeulike:833283, abstract = {A survey of 168 corporate wiki users was conducted. Findings indicate that corporate wikis appear to be sustainable. Users stated three main types of benefits from corporate wikis: enhanced reputation, work made easier, and helping the organization to improve its processes. These benefits were seen as more likely when the wiki was used for tasks requiring novel solutions and the information posted was from credible sources. Users acknowledged making a variety of contributions, which suggests that they could be categorized as "synthesizers" and "adders". Synthesizers" frequency of contribution was affected more by their impact on other wiki users, while adders" contribution frequency was affected more by being able to accomplish their immediate work.}, address = {New York, NY, USA}, author = {Majchrzak, Ann and Wagner, Christian and Yates, Dave }, booktitle = {WikiSym'06: Proceedings of the international symposium on Symposium on Wikis}, citeulike-article-id = {833283}, doi = {http://dx.doi.org/10.1145/1149453.1149472}, isbn = {1595934138}, keywords = {cscw, wiki}, pages = {99--104}, posted-at = {2008-03-28 16:23:03}, priority = {2}, publisher = {ACM Press}, title = {Corporate wiki users: results of a survey}, url = {http://dx.doi.org/10.1145/1149453.1149472}, year = {2006} }

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TY - CONF ID - citeulike:833283 L3 - citeulike-article-id:833283 TI - Corporate wiki users: results of a survey T2 - WikiSym'06: Proceedings of the international symposium on Symposium on Wikis SP - 99 EP - 104 AD - New York, NY, USA PB - ACM Press SN - 1595934138 N2 - A survey of 168 corporate wiki users was conducted. Findings indicate that corporate wikis appear to be sustainable. Users stated three main types of benefits from corporate wikis: enhanced reputation, work made easier, and helping the organization to improve its processes. These benefits were seen as more likely when the wiki was used for tasks requiring novel solutions and the information posted was from credible sources. Users acknowledged making a variety of contributions, which suggests that they could be categorized as "synthesizers" and "adders". Synthesizers" frequency of contribution was affected more by their impact on other wiki users, while adders" contribution frequency was affected more by being able to accomplish their immediate work. KW - cscw KW - wiki AU - Majchrzak, Ann AU - Wagner, Christian AU - Yates, Dave PY - 2006/// UR - http://dx.doi.org/10.1145/1149453.1149472 ER -

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