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When Etiquette Really Matters: Relational Agents and Behavior Change.by: T. Bickmore
In Proceedings of the AAAI Fall Symposium on Etiquette for Human-Computer Work (November 2002)
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AbstractEtiquette is about adhering to prescribed norms in social interactions, or about negotiating and making explicit interactional norms when they do not already exist. While these play a role in most realms of human interaction, the establishment of such norms has been demonstrated to be especially crucial in domains in which a person is attempting to undergo a change in behavior or cognitive or affective state. In the field of psychotherapy, the construct of working alliance has...
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