Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited Export

@article{citeulike:4367978, abstract = {We develop a contingency view of process management's influence on both technological innovation and organizational adaptation. We argue that while process management activities are beneficial for organizations in stable contexts, they are fundamentally inconsistent with all but incremental innovation and change. But dynamic capabilities are rooted in both exploitative and exploratory activities. We argue that process management activities must be buffered from exploratory activities and that ambidextrous organizational forms provide the complex contexts for these inconsistent activities to coexist.}, author = {Benner, Mary J. and Tushman, Michael L.}, citeulike-article-id = {4367978}, citeulike-linkout-0 = {http://dx.doi.org/10.2307/30040711}, citeulike-linkout-1 = {http://www.jstor.org/stable/30040711}, doi = {10.2307/30040711}, issn = {03637425}, journal = {The Academy of Management Review}, keywords = {0\_business\_processes}, number = {2}, pages = {238--256}, posted-at = {2009-04-20 07:27:50}, priority = {2}, publisher = {Academy of Management}, title = {Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited}, url = {http://dx.doi.org/10.2307/30040711}, volume = {28}, year = {2003} }

TY - JOUR ID - citeulike:4367978 L3 - citeulike-article-id:4367978 N2 - We develop a contingency view of process management's influence on both technological innovation and organizational adaptation. We argue that while process management activities are beneficial for organizations in stable contexts, they are fundamentally inconsistent with all but incremental innovation and change. But dynamic capabilities are rooted in both exploitative and exploratory activities. We argue that process management activities must be buffered from exploratory activities and that ambidextrous organizational forms provide the complex contexts for these inconsistent activities to coexist. IS - 2 JF - The Academy of Management Review SN - 03637425 EP - 256 TI - Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited PB - Academy of Management VL - 28 SP - 238 KW - 0_business_processes AU - Benner, Mary AU - Tushman, Michael PY - 2003/// UR - http://dx.doi.org/10.2307/30040711 ER -