An institutional perspective on sources of ERP package: organisation misalignments Export

@article{citeulike:4867013, abstract = {Organisations often appear to be unaware of fundamental differences that exist between their organisational context and that which is assumed by ERP package developers. This has undermined expected benefits from ERP implementation, and in extreme cases of package-organisational misalignment, has led to project and even organisational failure. In this study, we explain package-organisational misalignments as the result of differences between the structures embedded in the package and those embedded in the organisation. These differences reflect the different institutional context of the package developers and implementing organisation. Some organisational structures are imposed while other structures are voluntarily adopted. The organisation has less control in the case of imposed structures and misalignments associated with imposed structures are therefore more likely to be resolved through package customization. We apply the framework to three hospitals implementing the same ERP package, identify the structural sources of the misalignments, and analyze the relationship to the type of resolution (package customization or organisational adaptation). We found that imposed structures were indeed overwhelmingly resolved through package customization, while most voluntarily acquired structures were resolved via organisational adaptation. We identified the different context specific sources for these structural differences and contribute to the research on ERP implementation, institutional theory, as well as draw implications for practice in managing package–organisation misalignments.}, author = {Soh, C. and Sia, S.}, citeulike-article-id = {4867013}, citeulike-linkout-0 = {http://dx.doi.org/10.1016/j.jsis.2004.11.001}, citeulike-linkout-1 = {http://linkinghub.elsevier.com/retrieve/pii/S0963868704000460}, doi = {10.1016/j.jsis.2004.11.001}, issn = {09638687}, journal = {The Journal of Strategic Information Systems}, keywords = {0\_erp, 0\_implementation, cathy}, month = {December}, number = {4}, pages = {375--397}, posted-at = {2009-06-16 08:31:07}, priority = {2}, title = {An institutional perspective on sources of ERP package: organisation misalignments}, url = {http://dx.doi.org/10.1016/j.jsis.2004.11.001}, volume = {13}, year = {2004} }

TY - JOUR ID - citeulike:4867013 L3 - citeulike-article-id:4867013 N2 - Organisations often appear to be unaware of fundamental differences that exist between their organisational context and that which is assumed by ERP package developers. This has undermined expected benefits from ERP implementation, and in extreme cases of package-organisational misalignment, has led to project and even organisational failure. In this study, we explain package-organisational misalignments as the result of differences between the structures embedded in the package and those embedded in the organisation. These differences reflect the different institutional context of the package developers and implementing organisation. Some organisational structures are imposed while other structures are voluntarily adopted. The organisation has less control in the case of imposed structures and misalignments associated with imposed structures are therefore more likely to be resolved through package customization. We apply the framework to three hospitals implementing the same ERP package, identify the structural sources of the misalignments, and analyze the relationship to the type of resolution (package customization or organisational adaptation). We found that imposed structures were indeed overwhelmingly resolved through package customization, while most voluntarily acquired structures were resolved via organisational adaptation. We identified the different context specific sources for these structural differences and contribute to the research on ERP implementation, institutional theory, as well as draw implications for practice in managing package–organisation misalignments. IS - 4 JF - The Journal of Strategic Information Systems SN - 09638687 EP - 397 TI - An institutional perspective on sources of ERP package: organisation misalignments VL - 13 SP - 375 KW - 0_erp KW - 0_implementation KW - cathy AU - Soh, C AU - Sia, S PY - 2004/12// UR - http://dx.doi.org/10.1016/j.jsis.2004.11.001 ER -