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Mission Critical: Realizing the Promise of Enterprise Systems Export

by: Thomas H. Davenport
(2000)

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As information-dependent companies of all types continually expand, acquire,merge and globalize, the need to share critical data--between far-flung sites,independent divisions and even neighbouring departments--increasesexponentially. Thomas Davenport, director of the Institute for StrategicChange at Andersen Consulting and a professor of information management atBoston University, advocates integrated enterprise systems (or ESs) toexpedite the process. In _Mission Critical_, he explains how these inherentlycomplicated, unfailingly expensive and yet potentially vital programmes canbest be co-ordinated with existing operations. He explores specific benefitsas well as possible drawbacks. And he shows why some of the biggest players inthe business world have succeeded in their ES efforts, while others with equalresources and similar goals have not.While a properly designed ES will facilitate rapid dissemination of electronicdata to pertinent employees, partners and customers through Internet orIntranet access, Davenport repeatedly claims, the key is handling this "as abusiness project, not a technical one". This means clearly defining objectivesfrom the outset, utilising executives with power to execute the requiredorganizational changes and incorporating explicit across-the-board incentivesand penalties that are tied to the project's ultimate conclusion. Top managersand information specialists will find helpful guidance here on all relevantaspects of the process, including pre-implementation procedures, softwareselection, organization-wide strategies and tips on using an ES to its fulladvantage. --_Howard Rothman, Amazon.com_


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