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Effects of four computer-mediated communications channels on trust developmentIn CHI '02: Proceedings of the SIGCHI conference on Human factors in computing systems (2002), pp. 135-140.
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Notes for this articlePrinciple Findings: 1) Delayed Trust -- forming trust takes longer over video using video and audio
2) Fragile Trust -- Trust is easily lost in video and audio.
3) Little difference between audio and video conditions.
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