Multiview: improving trust in group video conferencing through spatial faithfulness Export

@inproceedings{citeulike:3873694, abstract = {Video conferencing is still considered a poor alternative to face-to-face meetings. In the business setting, where these systems are most prevalent, the misuse of video conferencing systems can have detrimental results, especially in high-stakes communications. Prior work suggests that spatial distortions of nonverbal cues, particularly gaze and deixis, negatively impact many aspects of effective communication in dyadic communications. However, video conferencing systems are often used for group-to-group meetings where spatial distortions are exacerbated. Meanwhile, its effects on the group dynamic are not well understood. In this study, we examine the effects that spatial distortions of nonverbal cues have on inter-group trust formation. We conducted a large (169 participant) study of group conferencing under various conditions. We found that the use of systems that introduce spatial distortions negatively affect trust formation patterns. On the other hand, these effects are essentially eliminated by using a spatially faithful video conferencing system.}, address = {New York, NY, USA}, author = {Nguyen, David T. and Canny, John}, booktitle = {CHI '07: Proceedings of the SIGCHI conference on Human factors in computing systems}, citeulike-article-id = {3873694}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=1240624.1240846}, citeulike-linkout-1 = {http://dx.doi.org/10.1145/1240624.1240846}, doi = {10.1145/1240624.1240846}, isbn = {978-1-59593-593-9}, location = {San Jose, California, USA}, pages = {1465--1474}, posted-at = {2009-01-11 01:13:29}, priority = {0}, publisher = {ACM}, title = {Multiview: improving trust in group video conferencing through spatial faithfulness}, url = {http://dx.doi.org/10.1145/1240624.1240846}, year = {2007} }

TY - CONF ID - citeulike:3873694 L3 - citeulike-article-id:3873694 N2 - Video conferencing is still considered a poor alternative to face-to-face meetings. In the business setting, where these systems are most prevalent, the misuse of video conferencing systems can have detrimental results, especially in high-stakes communications. Prior work suggests that spatial distortions of nonverbal cues, particularly gaze and deixis, negatively impact many aspects of effective communication in dyadic communications. However, video conferencing systems are often used for group-to-group meetings where spatial distortions are exacerbated. Meanwhile, its effects on the group dynamic are not well understood. In this study, we examine the effects that spatial distortions of nonverbal cues have on inter-group trust formation. We conducted a large (169 participant) study of group conferencing under various conditions. We found that the use of systems that introduce spatial distortions negatively affect trust formation patterns. On the other hand, these effects are essentially eliminated by using a spatially faithful video conferencing system. CY - San Jose, California, USA SN - 978-1-59593-593-9 AD - New York, NY, USA EP - 1474 TI - Multiview: improving trust in group video conferencing through spatial faithfulness PB - ACM T2 - CHI '07: Proceedings of the SIGCHI conference on Human factors in computing systems SP - 1465 AU - Nguyen, David AU - Canny, John PY - 2007/// UR - http://dx.doi.org/10.1145/1240624.1240846 ER -