Integrating technology in crisis response using an information manager: first lessons learned from field exercises in the Port of Rotterdam Export

@inproceedings{citeulike:2714213, abstract = {Integrating information technology (IT) in crisis management networks is a difficult and long-term endeavor. First responders must establish situational awareness and take decisions under time pressure with incomplete information. Partly, this can be mitigated by adopting more advanced IT, however practice shows that adoption is hampered because of the required change in routines and procedures. We believe that we can moderate a change in routines and stimulate the adoption of technology by introducing a new role: the information manager (IM). This paper presents some results of the first round of field observations. The main conclusion is that the IM is instrumental where it concerns, speeding up the process of establishing situational awareness and improving the information structures. In order to further improve the production of situational awareness we suggest that further research should address the issues of the internalization of process guidelines and enhancing the adaptability of information systems.}, author = {Bharosa, Nitesh and Appelman, Jaco and de Bruin, Peter}, booktitle = {Proceedings ISCRAM 2007}, citeulike-article-id = {2714213}, citeulike-linkout-0 = {http://www.iscram.org/dmdocuments/ISCRAM2007/Proceedings/Pages_63_70_20FRIT_02_A_Deploying.pdf}, editor = {Van de Walle, B. and Burghardt, P. and Nieuwenhuis, C.}, keywords = {crisis-management, decision-making, decision-support-systems, disaster-response, field-research, iscram, iscram2007, situational-awareness}, organization = {ISCRAM}, posted-at = {2008-04-24 20:55:22}, priority = {2}, title = {Integrating technology in crisis response using an information manager: first lessons learned from field exercises in the Port of Rotterdam}, url = {http://www.iscram.org/dmdocuments/ISCRAM2007/Proceedings/Pages_63_70_20FRIT_02_A_Deploying.pdf}, year = {2007} }

TY - CONF ID - citeulike:2714213 L3 - citeulike-article-id:2714213 N2 - Integrating information technology (IT) in crisis management networks is a difficult and long-term endeavor. First responders must establish situational awareness and take decisions under time pressure with incomplete information. Partly, this can be mitigated by adopting more advanced IT, however practice shows that adoption is hampered because of the required change in routines and procedures. We believe that we can moderate a change in routines and stimulate the adoption of technology by introducing a new role: the information manager (IM). This paper presents some results of the first round of field observations. The main conclusion is that the IM is instrumental where it concerns, speeding up the process of establishing situational awareness and improving the information structures. In order to further improve the production of situational awareness we suggest that further research should address the issues of the internalization of process guidelines and enhancing the adaptability of information systems. OR - ISCRAM TI - Integrating technology in crisis response using an information manager: first lessons learned from field exercises in the Port of Rotterdam T2 - Proceedings ISCRAM 2007 KW - crisis-management KW - decision-making KW - decision-support-systems KW - disaster-response KW - field-research KW - iscram KW - iscram2007 KW - situational-awareness AU - Bharosa, Nitesh AU - Appelman, Jaco AU - de Bruin, Peter A2 - Van de Walle, B A2 - Burghardt, P A2 - Nieuwenhuis, C PY - 2007/// UR - http://www.iscram.org/dmdocuments/ISCRAM2007/Proceedings/Pages_63_70_20FRIT_02_A_Deploying.pdf ER -