Establishing and maintaining long-term human-computer relationships Export

@article{Bickmore:2005, abstract = {This research investigates the meaning of \“human-computer relationship\” and presents techniques for constructing, maintaining, and evaluating such relationships, based on research in social psychology, sociolinguistics, communication and other social sciences. Contexts in which relationships are particularly important are described, together with specific benefits (like trust) and task outcomes (like improved learning) known to be associated with relationship quality. We especially consider the problem of designing for long-term interaction, and define relational agents as computational artifacts designed to establish and maintain long-term social-emotional relationships with their users. We construct the first such agent, and evaluate it in a controlled experiment with 101 users who were asked to interact daily with an exercise adoption system for a month. Compared to an equivalent task-oriented agent without any deliberate social-emotional or relationship-building skills, the relational agent was respected more, liked more, and trusted more, even after four weeks of interaction. Additionally, users expressed a significantly greater desire to continue working with the relational agent after the termination of the study. We conclude by discussing future directions for this research together with ethical and other ramifications of this work for HCI designers.}, address = {New York, NY, USA}, author = {Bickmore, Timothy W. and Picard, Rosalind W.}, citeulike-article-id = {507370}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=1067860.1067867}, citeulike-linkout-1 = {http://dx.doi.org/10.1145/1067860.1067867}, doi = {10.1145/1067860.1067867}, issn = {1073-0516}, journal = {ACM Trans. Comput.-Hum. Interact.}, keywords = {affect, computer, empathy, human, persuasion, relationship}, month = {June}, number = {2}, pages = {293--327}, posted-at = {2009-06-07 05:58:12}, priority = {2}, publisher = {ACM}, title = {Establishing and maintaining long-term human-computer relationships}, url = {http://dx.doi.org/10.1145/1067860.1067867}, volume = {12}, year = {2005} }

TY - JOUR ID - Bickmore:2005 L3 - citeulike-article-id:507370 N2 - This research investigates the meaning of “human-computer relationship” and presents techniques for constructing, maintaining, and evaluating such relationships, based on research in social psychology, sociolinguistics, communication and other social sciences. Contexts in which relationships are particularly important are described, together with specific benefits (like trust) and task outcomes (like improved learning) known to be associated with relationship quality. We especially consider the problem of designing for long-term interaction, and define relational agents as computational artifacts designed to establish and maintain long-term social-emotional relationships with their users. We construct the first such agent, and evaluate it in a controlled experiment with 101 users who were asked to interact daily with an exercise adoption system for a month. Compared to an equivalent task-oriented agent without any deliberate social-emotional or relationship-building skills, the relational agent was respected more, liked more, and trusted more, even after four weeks of interaction. Additionally, users expressed a significantly greater desire to continue working with the relational agent after the termination of the study. We conclude by discussing future directions for this research together with ethical and other ramifications of this work for HCI designers. IS - 2 JF - ACM Trans. Comput.-Hum. Interact. SN - 1073-0516 AD - New York, NY, USA EP - 327 TI - Establishing and maintaining long-term human-computer relationships PB - ACM VL - 12 SP - 293 KW - affect KW - computer KW - empathy KW - human KW - persuasion KW - relationship AU - Bickmore, Timothy AU - Picard, Rosalind PY - 2005/06// UR - http://dx.doi.org/10.1145/1067860.1067867 ER -