When you can't talk to customers: using storyboards and narratives to elicit empathy for users

@inproceedings{citeulike:311304, address = {New York, NY, USA}, author = {Mcquaid, Heather L. and Goel, Aradhana and Mcmanus, Mickey}, booktitle = {DPPI '03: Proceedings of the 2003 international conference on Designing pleasurable products and interfaces}, citeulike-article-id = {311304}, doi = {10.1145/782896.782926}, isbn = {1581136528}, keywords = {design-process}, pages = {120--125}, posted-at = {2005-09-03 22:02:20}, priority = {2}, publisher = {ACM Press}, title = {When you can't talk to customers: using storyboards and narratives to elicit empathy for users}, url = {http://dx.doi.org/10.1145/782896.782926}, year = {2003} }

TY - CONF ID - citeulike:311304 L3 - citeulike-article-id:311304 SN - 1581136528 AD - New York, NY, USA EP - 125 TI - When you can't talk to customers: using storyboards and narratives to elicit empathy for users PB - ACM Press T2 - DPPI '03: Proceedings of the 2003 international conference on Designing pleasurable products and interfaces SP - 120 KW - design-process AU - Mcquaid, Heather AU - Goel, Aradhana AU - Mcmanus, Mickey PY - 2003/// UR - http://dx.doi.org/10.1145/782896.782926 ER -