Toward establishing trust in adaptive agents Export

@inproceedings{citeulike:4819049, abstract = {As adaptive agents become more complex and take increasing autonomy in their user's lives, it becomes more important for users to trust and understand these agents. Little work has been done, however, to study what factors influence the level of trust users are willing to place in these agents. Without trust in the actions and results produced by these agents, their use and adoption as trusted assistants and partners will be severely limited. We present the results of a study among test users of CALO, one such complex adaptive agent system, to investigate themes surrounding trust and understandability. We identify and discuss eight major themes that significantly impact user trust in complex systems. We further provide guidelines for the design of trustable adaptive agents. Based on our analysis of these results, we conclude that the availability of explanation capabilities in these agents can address the majority of trust concerns identified by users.}, address = {New York, NY, USA}, author = {Glass, Alyssa and McGuinness, Deborah L. and Wolverton, Michael}, booktitle = {IUI '08: Proceedings of the 13th international conference on Intelligent user interfaces}, citeulike-article-id = {4819049}, citeulike-linkout-0 = {http://portal.acm.org/citation.cfm?id=1378804}, citeulike-linkout-1 = {http://dx.doi.org/10.1145/1378773.1378804}, doi = {10.1145/1378773.1378804}, isbn = {978-1-59593-987-6}, keywords = {agent-trust, calo}, location = {Gran Canaria, Spain}, pages = {227--236}, posted-at = {2009-06-12 03:41:30}, priority = {2}, publisher = {ACM}, title = {Toward establishing trust in adaptive agents}, url = {http://dx.doi.org/10.1145/1378773.1378804}, year = {2008} }

TY - CONF ID - citeulike:4819049 L3 - citeulike-article-id:4819049 N2 - As adaptive agents become more complex and take increasing autonomy in their user's lives, it becomes more important for users to trust and understand these agents. Little work has been done, however, to study what factors influence the level of trust users are willing to place in these agents. Without trust in the actions and results produced by these agents, their use and adoption as trusted assistants and partners will be severely limited. We present the results of a study among test users of CALO, one such complex adaptive agent system, to investigate themes surrounding trust and understandability. We identify and discuss eight major themes that significantly impact user trust in complex systems. We further provide guidelines for the design of trustable adaptive agents. Based on our analysis of these results, we conclude that the availability of explanation capabilities in these agents can address the majority of trust concerns identified by users. CY - Gran Canaria, Spain SN - 978-1-59593-987-6 AD - New York, NY, USA EP - 236 TI - Toward establishing trust in adaptive agents PB - ACM T2 - IUI '08: Proceedings of the 13th international conference on Intelligent user interfaces SP - 227 KW - agent-trust KW - calo AU - Glass, Alyssa AU - McGuinness, Deborah AU - Wolverton, Michael PY - 2008/// UR - http://dx.doi.org/10.1145/1378773.1378804 ER -